Surveyapp
Manage your whole Customer Experience using Surveyapp platform – and find out how customers are interacting with you at every touch point. Wherever your customers are, get feedback on their experiences in the moments that matter – in person, online, by email – and ensure that every voice is heard. By capturing reactions in real time, you can build a holistic perspective of how customers are feeling towards your service, and take proactive actions to fix problems before they impact your bottom line. Track the entire Customer Experience journey with detailed analytics and predictive intelligence that let you understand trends, identify patterns, and focus attention on customer retention and loyalty. Spot the key drivers that are making your customers happy or not, and then share those reports and insights with team members via the Surveyapp analytics suite. When service levels drop, Surveyapp’s case management software makes sure alerts are sent to the right team member for the job. By acting quickly, you can turn around customer satisfaction, retain loyalty, and grow spend. Get all your teams working as one to improve the customer experience. Surveyapp is now available in Slack making it easy to receive and respond to alerts, assign tasks, and track progress – ensuring that the customer remains your centre of attention.
Top keywords
- customer6×2.84%
- customers4×1.90%
- surveyapp4×1.90%
- customer experience3×1.42%
- experience3×1.42%
- alerts2×0.95%
- analytics2×0.95%
- attention2×0.95%
- loyalty2×0.95%
- making2×0.95%
- service2×0.95%
- team2×0.95%
incident.io
incident.io is the all-in-one platform for managing incidents directly inside Slack. Create, coordinate, and resolve incidents faster with a seamless Slack-native workflow used by 1500+ teams, including Netflix, Etsy, Intercom, and Skyscanner. What you can do with incident.io in Slack Declare an incident instantly from any message using shortcuts or slash commands. Pull in the right people automatically with roles, escalations, and workflows that assign responsibilities and notify key stakeholders. Automate repetitive tasks like updating metadata, setting severity, posting checklists, and kicking off follow-ups - all triggered inside Slack. Get AI-powered summaries and timelines that keep everyone aligned during fast-moving incidents. Share updates with customers or internal teams through integrated Status Pages, published directly from Slack. Connect your entire stack including PagerDuty, Datadog, Linear, Jira, Grafana, and more - bringing alerts, context, and actions into one place. Turn incidents into insights using enriched timelines, responder data, and trends captured through real Slack activity. Why engineering teams choose incident.io for Slack - Slack-native by design: built for teams who prefer resolving issues where the work already happens. - Fastest setup: up and running in minutes with sensible defaults. - Loved by responders: designed to reduce cognitive load, not add more tools to learn. - End-to-end platform: on-call, response, workflows, status pages, and post-incident insights all connected. Whether you're a fast-growing startup or a global engineering organization, incident.io helps your team respond confidently, collaborate effortlessly, and learn from every incident - all without leaving Slack. Add the app to Slack to get started, or find out more at incident.io. Disclaimer: incident.io uses a Large Language Model (LLM) to generate summaries. LLMs have the potential to produce inaccurate summaries.
Top keywords
- incident8×2.84%
- slack8×2.84%
- incident io6×2.13%
- io6×2.13%
- incidents4×
