Wello: AI Chatbot & Live Chat for Shopify App Store
By Wello Chat
Wello: AI Chatbot & Live Chat is the #40 ranked order tracking app on Shopify, with a 5.0 average rating from 6 reviews, with a free plan available, as of Sep 5, 2026.
Wello: AI Chatbot & Live Chat is a Shopify App Store app by Wello Chat, launched June 2026. With a rating of 5.0★ from 6 reviews, it currently ranks #40 in the Order tracking category.
AppRanks data: Wello: AI Chatbot & Live Chat ranks #40 in Order tracking on Shopify App Store, placing it in the top 13% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Wello: AI Chatbot & Live Chat is a category-leading Shopify app with a limited review volume. It is listed in the Order tracking category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 6 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Wello Chat — established developer track record
Cons
- −Limited review base (6) — ratings can shift significantly with new feedback
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About Wello: AI Chatbot & Live Chat
How Wello: AI Chatbot & Live Chat works
WelloChat pairs an AI chatbot with real-time live chat, so every shopper gets an instant answer and a human when they need one. The AI trains on your products, policies, and FAQs, then automates customer support 24/7: answering questions, recommending the right products, tracking orders, and guiding shoppers to checkout. Your team can jump into any conversation with live chat. Customize the widget to match your brand, review conversations in one dashboard, and set up in minutes with no code.
Screenshots
Key features
- AI chatbot answers support questions 24/7, trained on your store's own data
- Live chat: jump into any AI conversation and talk to shoppers in real time
- Recommends relevant products and guides shoppers to checkout to boost sales
- Instant answers to FAQs on shipping, returns, sizing, and product details
- Order tracking in chat: shoppers check order status without emailing you
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Advanced CustomizationLeverage advanced options for deeper personalization of your setup.common
- Agent AvatarCustomize your support experience with personalized agent avatars.common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- All Growth Plan FeaturesEnjoy all features available in the Growth Plan.niche
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.common
- Cart RecoveryRecover lost sales by reminding customers of their abandoned carts.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Chat FlowsCreate structured chat flows to guide conversations effectively.differentiator
- Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.common
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.common
- Email CommunicationUtilize email as a primary channel for customer communication.common
- Email ChatIntegrate email communication within your chat platform.differentiator
- Email SupportGet support via email for detailed inquiries and assistance.common
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.differentiator
- Everything in Free PlanAccess all features available in the Free Plan.niche
- File Upload SupportEasily upload images and photos for your products.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.differentiator
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Order Lookup PageProvide customers with a page to track and lookup their orders easily.niche
- Priority SupportReceive prioritized assistance to resolve issues faster.common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.common
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Starter Plan FeaturesAccess all features included in the Starter plan.common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.differentiator
- Instant SuggestionsProvide users with real-time suggestions based on their input.common
- 24/7 Customer SupportAccess customer support anytime with 24/7 availability for assistance.common
Pricing plans
Free
|
Starter19/month
|
Most popular Growth49/month
|
Pro129/month
|
Category rankings
As of Sep 6, 2026- Order tracking#40of 329Top 13%
- Chat#102of 976Top 11%
- Order#478of 522Top 92%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Wello: AI Chatbot & Live Chat ranks for 46 keywords across Shopify App Store. Here are the top 3:
- Rank #37
- Rank #24
- Rank #11
Competitors & alternatives
Wello: AI Chatbot & Live Chat doesn't have curated competitor matchups yet. Other tracked order tracking apps on Shopify:
Frequently asked questions
What is Wello: AI Chatbot & Live Chat?
Wello: AI Chatbot & Live Chat is an app for Shopify. It currently holds a 5.0-star rating from 6 merchant reviews, and it has been listed on the marketplace since 2026. It is listed under the Order tracking category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Wello Chat.
Is Wello: AI Chatbot & Live Chat free?
Wello: AI Chatbot & Live Chat offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Starter, Growth, Pro unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Wello: AI Chatbot & Live Chat?
Wello: AI Chatbot & Live Chat is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Order tracking category on Shopify.
Where does Wello: AI Chatbot & Live Chat rank on Shopify?
Wello: AI Chatbot & Live Chat currently sits at position #40 in the Order tracking category on Shopify. That places it in the top 12% of 329 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Wello: AI Chatbot & Live Chat integrate with?
Wello: AI Chatbot & Live Chat lists 3 integrations on its Shopify marketplace page. The most prominent are Shopify Admin, Checkout, Email. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.