Side-by-side comparison · 24 data points
Track123 creates interactive map-based tracking pages that reduce WISMO tickets and drive more sales
| Track123 Order Tracking | Wello | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Metric | Track123 Order Tracking | Wello: AI Chatbot & Live Chat |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 1.5k | 5 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | 3 | — |
| Languages | 14 supported | 1 supported |
| Listed since | Jan 2022 | Jun 2026 |
Track123 Order Tracking and Wello: AI Chatbot & Live Chat are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Track123 Order Tracking at Free plan available, Wello: AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Track123 Order Tracking has the larger user base (1,452 reviews vs 5), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Wello: AI Chatbot & Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Track123 Order Tracking audit • Wello: AI Chatbot & Live Chat audit
| Listed |
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| Last updated | — | — |
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| Keyword | Track123 Order Tracking | Wello |
|---|---|---|
| order tracking | #2 | #35 |
| chat support | #13 | #234 |
| live chat | #75 | #220 |
Not featured in any section recently.
Both Track123 Order Tracking and Wello: AI Chatbot & Live Chat offer paid plans only. Track123 Order Tracking starts at Free plan available; Wello: AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Track123 Order Tracking (4.9★, 1,452 reviews) and Wello: AI Chatbot & Live Chat (5.0★, 5 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Track123 Order Tracking fits better if you prioritize broader integrations; Wello: AI Chatbot & Live Chat is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Track123 Order Tracking has more onboarding documentation maturity (1,452 reviews vs 5), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Track123 Order Tracking typically suits early-stage and growth-mode stores based on its review-base composition (1,452 reviews). Wello: AI Chatbot & Live Chat aligns more with early-stage and growth-mode stores (5 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Track123 Order Tracking and Wello: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Wello: AI Chatbot & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
