Side-by-side comparison · 24 data points
Order tracking & automated shipping notifications for merchants to reduce WISMO and drive more sales
| 17TRACK Order Tracking | Wello | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | 17TRACK Order Tracking | Wello: AI Chatbot & Live Chat |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 3.6k | 6 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 4 | ★ 5 |
| Featured placements | 2 | — |
| Languages | 19 supported | 1 supported |
| Listed since | Jan 2021 | Jun 2026 |
17TRACK Order Tracking and Wello: AI Chatbot & Live Chat are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: 17TRACK Order Tracking at Free plan available, Wello: AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. 17TRACK Order Tracking has the larger user base (3,562 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Wello: AI Chatbot & Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: 17TRACK Order Tracking audit • Wello: AI Chatbot & Live Chat audit
| Last updated | — | — |
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| Keyword | 17TRACK Order Tracking | Wello |
|---|---|---|
| order tracking | #1 | #35 |
Not featured in any section recently.
Both 17TRACK Order Tracking and Wello: AI Chatbot & Live Chat offer paid plans only. 17TRACK Order Tracking starts at Free plan available; Wello: AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
17TRACK Order Tracking (4.9★, 3,562 reviews) and Wello: AI Chatbot & Live Chat (5.0★, 6 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. 17TRACK Order Tracking fits better if you prioritize broader integrations; Wello: AI Chatbot & Live Chat is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. 17TRACK Order Tracking has more onboarding documentation maturity (3,562 reviews vs 6), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
17TRACK Order Tracking typically suits early-stage and growth-mode stores based on its review-base composition (3,562 reviews). Wello: AI Chatbot & Live Chat aligns more with early-stage and growth-mode stores (6 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. 17TRACK Order Tracking and Wello: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Wello: AI Chatbot & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
