Sobot Live Chat & Chatbot is the #83 ranked helpdesk app on Shopify, with a free plan available, as of Sep 4, 2026.
Sobot Live Chat & Chatbot is a Shopify App Store app by Sobot, launched August 2024.
AppRanks data: Sobot Live Chat & Chatbot ranks #83 in Helpdesk on Shopify App Store, placing it in the top 33% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Sobot Live Chat & Chatbot is a newly-listed Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Sobot — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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See Sobot Live Chat & Chatbot's alternatives ranked by audit score, rating, and review velocity.
About Sobot Live Chat & Chatbot
How Sobot Live Chat & Chatbot works
For Shopify users who oversee multiple online channels, including websites and social media, Sobot provides a centralized inbox that integrates tickets, messages, and customer data into a single, AI-driven workspace, customized to your language preferences. This streamlined integration enhances the efficiency of customer service operations. Additionally, customer and order details from Shopify can be leveraged by both Ticketing and Call Center teams to enrich customer engagement.
Screenshots
Key features
- Integrate various communication channels seamlessly.
- Deliver immediate, personalized solutions to customer inquiries and concerns.
- Real-time monitoring and analytics for efficient supervisory management.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.common
- AI-Powered ResponsesGenerate automated responses using AI technology.common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Business Hours ManagementSet and manage your business operating hours effectively.differentiator
- Callback ServiceImplement callback functionality to enhance user interactions.common
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Chat FlowsCreate structured chat flows to guide conversations effectively.differentiator
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Email ChatIntegrate email communication within your chat platform.differentiator
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.differentiator
- File Upload SupportEasily upload images and photos for your products.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.common
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Real-Time TranslationTranslate content instantly for a global audience.differentiator
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.niche
- Social Media ManagementManage and schedule posts across various social media platforms.common
- Tagging SystemImplement a tagging system to enhance organization and searchability.common
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.niche
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
Pricing plans
Free
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Category rankings
As of Sep 4, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Sobot Live Chat & Chatbot ranks for 22 keywords across Shopify App Store. Here are the top 3:
Competitors & alternatives
Sobot Live Chat & Chatbot doesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Sobot Live Chat & Chatbot?
Sobot Live Chat & Chatbot is an app for Shopify. It is published on Shopify App Store and tracked by AppRanks, and it has been listed on the marketplace since 2024. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Sobot.
Is Sobot Live Chat & Chatbot free?
Sobot Live Chat & Chatbot offers a free plan that merchants can install on Shopify without entering payment details. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Sobot Live Chat & Chatbot?
Sobot Live Chat & Chatbot is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Sobot Live Chat & Chatbot rank on Shopify?
Sobot Live Chat & Chatbot currently sits at position #83 in the Helpdesk category on Shopify. That places it in the top 32% of 257 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What languages does Sobot Live Chat & Chatbot support?
Sobot Live Chat & Chatbot declares support for 17 languages on its Shopify marketplace listing: English, Arabic, French, Italian, German, Indonesian, with 11 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.