Repliva: AI Customer Support for Shopify App Store
Repliva: AI Customer Support is the #106 ranked helpdesk app on Shopify, with a 5.0 average rating from 1 review, with a free plan available, as of Sep 10, 2026.
Repliva: AI Customer Support is a Shopify App Store app by Antonino Lombardo, launched May 2026. With a rating of 5.0★ from 1 reviews, it currently ranks #106 in the Helpdesk category.
AppRanks data: Repliva: AI Customer Support ranks #106 in Helpdesk on Shopify App Store, placing it in the top 40% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Repliva: AI Customer Support is a category-leading Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Antonino Lombardo — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
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About Repliva: AI Customer Support
How Repliva: AI Customer Support works
Repliva helps Shopify merchants manage customer support from one inbox. It reads customer emails, understands each request, and connects conversations with live order, payment, fulfillment, and tracking data. Draft replies are based on your products, policies, FAQs, brand voice, and store rules. Review and edit every reply before sending. Repliva also helps you review refunds, manage follow-ups, identify customer history, and improve future replies by learning from your corrections.
Screenshots
Key features
- Draft AI replies using live order, tracking, and customer data.
- Apply your store policies, rules, FAQs, and brand voice to every reply.
- Review, edit, improve, translate, and send replies from one inbox.
- Process refunds and check live tracking without opening Shopify Admin.
- Learn from your corrections to make future AI replies more accurate.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Refund ManagementManage and track all customer refunds efficiently.niche
Pricing plans
Repliva
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Repliva1/month
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Category rankings
As of Sep 12, 2026- Helpdesk#106of 266Top 40%
- Workflow automation#166of 574Top 29%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Repliva: AI Customer Support ranks for 18 keywords across Shopify App Store. Here are the top 3:
Competitors & alternatives
Repliva: AI Customer Support doesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Repliva: AI Customer Support?
Repliva: AI Customer Support is an app for Shopify. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2026. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Antonino Lombardo.
Is Repliva: AI Customer Support free?
Repliva: AI Customer Support offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Repliva unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Repliva: AI Customer Support?
Repliva: AI Customer Support is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Repliva: AI Customer Support rank on Shopify?
Repliva: AI Customer Support currently sits at position #106 in the Helpdesk category on Shopify. That places it in the top 40% of 266 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Repliva: AI Customer Support integrate with?
Repliva: AI Customer Support lists 2 integrations on its Shopify marketplace page. The most prominent are GMAIL, IMAP. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.