Qpien ‑ Helpdesk & Live Chat is the #239 ranked chat app on Shopify, with a free plan available, as of July 8, 2026.
Qpien ‑ Helpdesk & Live Chat is a Shopify App Store app by Qpien, launched December 2022.
AppRanks data: Qpien ‑ Helpdesk & Live Chat ranks #239 in Chat on Shopify App Store, placing it in the top 62% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Qpien ‑ Helpdesk & Live Chat is a newly-listed Shopify app with a limited review volume. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Qpien — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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See Qpien ‑ Helpdesk & Live Chat's alternatives ranked by audit score, rating, and review velocity.
About Qpien ‑ Helpdesk & Live Chat
How Qpien ‑ Helpdesk & Live Chat works
Qpien is a omni-channel customer support platform for E-commerce stores that allows your customer service team to manage all of your support, customer service in one place. Shopify stores use Qpien to improve customer experience and increase the efficiency of their customer support teams.
Using Qpien gives you a true all-in-one help desk experience across live chat, WhatsApp, Facebook and Instagram in one user-friendly platform, saving you time and money.
Screenshots
Key features
- Easly manage all customer messages from Live Chat, WhatsApp, Instagram and FB
- See all your products, customers and orders details without leaving Qpien panel
- Customizing and adding Qpien to your Shopify store takes less than 1 minute
- With Qpien you will boost sales, increase conversions and revenue
- Stop losing sales by missing the conversation
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Chat and Email SupportAccess support through both chat and email for flexible communication.
- Facebook Messenger IntegrationIntegrate Facebook Messenger for real-time customer communication.Common
- Priority SupportReceive prioritized assistance to resolve issues faster.Common
- WhatsApp APIIntegrate WhatsApp messaging capabilities into your application.
- WhatsApp Business IntegrationUtilize WhatsApp for business communications and customer support.Common
- Live ChatProvide instant support to customers through live chat functionality.Differentiator
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.table-stakes
- WhatsApp SupportProvide customer support through WhatsApp messaging.
Pricing plans
Start24/month
|
Grow49/month
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Most popular Scale84/month
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Category rankings
As of Jul 8, 2026- Chat#239of 386Top 62%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Qpien ‑ Helpdesk & Live Chat ranks for 15 keywords across Shopify App Store. Here are the top 3:
- Rank #155
- Rank #185
- Rank #197
Competitors & alternatives
Qpien ‑ Helpdesk & Live Chatdoesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is Qpien ‑ Helpdesk & Live Chat?
Qpien ‑ Helpdesk & Live Chat is an app for Shopify. It is published on Shopify App Store and tracked daily by AppRanks, and it has been listed on the marketplace since 2022. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Qpien.
Is Qpien ‑ Helpdesk & Live Chat free?
Qpien ‑ Helpdesk & Live Chat does not offer a permanent free plan on Shopify. Pricing starts at 24, and the listed tiers are Start, Grow, Scale. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Qpien ‑ Helpdesk & Live Chat?
Qpien ‑ Helpdesk & Live Chat is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on Shopify.
Where does Qpien ‑ Helpdesk & Live Chat rank on Shopify?
Qpien ‑ Helpdesk & Live Chat currently sits at position #239 in the Chat category on Shopify. That places it in the top 62% of 386 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Qpien ‑ Helpdesk & Live Chat integrate with?
Qpien ‑ Helpdesk & Live Chat lists 3 integrations on its Shopify marketplace page. The most prominent are Facebook Messenger, Instagram, WhatsApp. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.