Kandid AI Chatbot & Live Chat for Shopify App Store
By Kandid
Kandid AI Chatbot & Live Chat is the #151 ranked chat app on Shopify, with a 5.0 average rating from 11 reviews, with a free plan available, as of Sep 11, 2026.
Kandid AI Chatbot & Live Chat is a Shopify App Store app by Kandid, launched June 2025. With a rating of 5.0★ from 11 reviews, it currently ranks #151 in the Chat category.
AppRanks data: Kandid AI Chatbot & Live Chat ranks #151 in Chat on Shopify App Store, placing it in the top 16% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Kandid AI Chatbot & Live Chat is a category-leading Shopify app with a limited review volume. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 11 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Kandid — established developer track record
Cons
- −Limited review base (11) — ratings can shift significantly with new feedback
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About Kandid AI Chatbot & Live Chat
How Kandid AI Chatbot & Live Chat works
Kandid uses your product catalog and store content to answer questions and suggest relevant products. Configure cart actions, order lookup and human handoff to match your store. Customize the chat widget to fit your brand, keep its knowledge up to date and review customer conversations in your dashboard.
Screenshots
Key features
- Answer shopper questions using your product catalog and store content
- Recommend relevant products with cart actions for your storefront
- Configure order lookup and human handoff for customer support
- Review customer conversations and purchase attribution in your dashboard
- Customize the chat widget and keep its knowledge up to date
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- A/B TestingRun experiments to compare variations and optimize user experience.common
- Agent AvatarCustomize your support experience with personalized agent avatars.common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI Product Recommendations and DescriptionsGenerate product recommendations and descriptions with AI.niche
- AI-Powered RecommendationsProvide personalized product recommendations using AI.common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.common
- Cart RecoveryRecover lost sales by reminding customers of their abandoned carts.differentiator
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Chat FlowsCreate structured chat flows to guide conversations effectively.differentiator
- Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.common
- Checkout UpsellEncourage additional purchases during the checkout process to increase order value.common
- Click-Through Rate TrackingMonitor click-through rates to assess campaign effectiveness.common
- Conversion Rate OptimizationAnalyze and improve your conversion rates for better sales performance.common
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.differentiator
- Custom Branding SolutionsImplement custom branding strategies to enhance your market presence.niche
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.common
- Email SupportGet support via email for detailed inquiries and assistance.common
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.differentiator
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.common
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Live SupportAccess real-time support through chat or online assistance.common
- Multi-Language SupportOffer a multilingual experience for your customers.common
- One-Click Add-OnsAllow customers to easily add products with a single click during checkout.niche
- Custom Pop-UpsCreate targeted pop-ups for promotions, reviews, and discounts to engage visitors.common
- Product Add-OnsEnhance products with customizable add-on options for customers.niche
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Recommendation PerformanceEvaluate the effectiveness of product recommendations based on customer feedback.common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Tagging SystemImplement a tagging system to enhance organization and searchability.common
- Unlimited BundlesCreate and offer an unlimited number of bundle deals to customers.niche
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.common
- Warranty ManagementManage product warranties to enhance customer trust and satisfaction.niche
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Chat WidgetImplement a chat widget to facilitate real-time customer support.common
- Customizable AppearanceAdjust the overall appearance and display settings of your site.
- Product ShowcasingShowcase products effectively to attract and engage customers.
Pricing plans
Pay-as-you-Grow
|
Starter19/month
|
Most popular Basic49/month
|
Standard99/month
|
Category rankings
As of Sep 11, 2026- Chat#151of 990Top 16%
- Upsell and cross-sell#275of 1,152Top 24%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Kandid AI Chatbot & Live Chat ranks for 42 keywords across Shopify App Store. Here are the top 3:
- Rank #20
- Rank #20
- Rank #20
Competitors & alternatives
Kandid AI Chatbot & Live Chat doesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is Kandid AI Chatbot & Live Chat?
Kandid AI Chatbot & Live Chat is an app for Shopify. It currently holds a 5.0-star rating from 11 merchant reviews, and it has been listed on the marketplace since 2025. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Kandid.
Is Kandid AI Chatbot & Live Chat free?
Kandid AI Chatbot & Live Chat offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Starter, Basic, Standard unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Kandid AI Chatbot & Live Chat?
Kandid AI Chatbot & Live Chat is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on Shopify.
Where does Kandid AI Chatbot & Live Chat rank on Shopify?
Kandid AI Chatbot & Live Chat currently sits at position #151 in the Chat category on Shopify. That places it in the top 15% of 990 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Kandid AI Chatbot & Live Chat integrate with?
Kandid AI Chatbot & Live Chat lists 7 integrations on its Shopify marketplace page. The most prominent are Checkout, Checkout, E-Mail, Flow and Admin, Instagram, Messenger, plus 1 additional integration listed on the marketplace page. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.