Hive Help Desk for Shopify
- Category rank
- #896 in Chat
- Price
- Free plan
- Listing audit
- 82/100
Hive Help Desk is a Shopify App Store app by Backroom Studio, launched June 2026.
Hive Help Desk is the #896 ranked Chat app on Shopify, with a free plan available, as of Oct 1, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 1, 2026
Hive Help Desk ranks #896 of 1,105 in Chat on Shopify. It has no reviews on Shopify yet. A free plan is available, so the entry feature set can be tried without a paid subscription.
Pros
- +Free plan available — no paid subscription needed to start
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Hive Help Desk
How Hive Help Desk works
HIVE Helpdesk brings all your customer support channels into one dashboard. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, and SMS conversations from a single shared inbox. Agents can view Shopify order details alongside each conversation, translate messages in real time across five languages, and use template responses to reply faster. Set up automation rules to route tickets by channel or language, track response times with SLA monitoring, and add a customizable chat widg
Screenshots
