Hive Help Desk for Shopify App Store
Hive Help Desk is a Shopify App Store app by Backroom Studio, launched June 2026.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Hive Help Desk is a newly-listed Shopify app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Backroom Studio — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Hive Help Desk?
See Hive Help Desk's alternatives ranked by audit score, rating, and review velocity.
About Hive Help Desk
How Hive Help Desk works
HIVE Helpdesk brings all your customer support channels into one dashboard. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, and SMS conversations from a single shared inbox. Agents can view Shopify order details alongside each conversation, translate messages in real time across five languages, and use template responses to reply faster. Set up automation rules to route tickets by channel or language, track response times with SLA monitoring, and add a customizable chat widg
Screenshots
Key features
- Unified inbox for live chat, email, Messenger, Instagram, WhatsApp and SMS
- View Shopify orders and customer details alongside every conversation
- Auto-translate messages in real time across five languages
- Customizable live chat widget with business hours and omnichannel menu
- Automation rules to route and assign tickets by channel or language
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.
- Business Hours ManagementSet and manage your business operating hours effectively.
- Chat AssignmentAssign chats to specific team members for better management.
- Chat ButtonsAdd buttons to facilitate quick access to chat support.
- Live Chat SupportProvide real-time assistance to customers through a chat window.
- Community SupportAccess a dedicated community for support and resources.
- Monthly ConversationsEngage in a limited number of conversations each month based on your plan.
- Email ChatIntegrate email communication within your chat platform.
- Email SupportGet support via email for detailed inquiries and assistance.
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.
- Font and Color CustomizationCustomize the font style and color to match your brand identity.
- Linnworks IntegrationConnect with Linnworks for streamlined order and inventory management.
- Live Chat SupportEngage with support agents in real-time through live chat.
- Multi-Language SupportOffer a multilingual experience for your customers.
- Real-Time TranslationTranslate content instantly for a global audience.
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.
- Unlimited Agent AccessAdd an unlimited number of agents to your support team.
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.
- Automation Rules ManagementManage and configure automation rules to optimize workflows.
Pricing plans
Free
|
Starter49/month
|
Most popular Growth189/month
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Pro439/month
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Keyword rankings
Hive Help Desk ranks for 5 keywords across Shopify App Store. Here are the top 3:
- Rank #23
- Rank #23
- Rank #43
Competitors & alternatives
AppRanks tracks competitor sets per category. For Hive Help Desk, the independent listing audit includes a competitive context section, and the full Shopify app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is Hive Help Desk?
Hive Help Desk is an app for Shopify. It is published on Shopify App Store and tracked daily by AppRanks, and it has been listed on the marketplace since 2026. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by Backroom Studio.
Is Hive Help Desk free?
Hive Help Desk offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Starter, Growth, Pro unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
What does Hive Help Desk integrate with?
Hive Help Desk lists 5 integrations on its Shopify marketplace page. The most prominent are Facebook, Instagram, Linnworks, Twilio, Woocommerce. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.