Servicenow Manager by NexGen for Salesforce AppExchange
Servicenow Manager by NexGen is the #543 ranked customer service app on Salesforce, with a free plan available, as of Sep 11, 2026.
Servicenow Manager by NexGen is a Salesforce AppExchange app by NexGen Archs Ltd.
AppRanks data: Servicenow Manager by NexGen ranks #543 in Customer Service on Salesforce AppExchange, placing it in the top 48% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Servicenow Manager by NexGen is a newly-listed Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by NexGen Archs Ltd — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Servicenow Manager by NexGen
How Servicenow Manager by NexGen works
Flow Connector for ServiceNow lets any Salesforce admin or Flow builder invoke ServiceNow REST APIs declaratively — as native Flow actions. Create, read, update and delete Incidents, Change Requests, Service Requests, Requested Items and Tasks; query and maintain CMDB Configuration Items and their relationships; look up Knowledge articles, attachments, journal entries and users — all from Flow Builder, with clicks, not code. Salesforce admins, IT service teams and operations leaders who need Salesforce (Sales or Service Cloud) and ServiceNow ITSM to act as one process — for example: a Salesforce Case escalates into a ServiceNow Incident automatically; a closed Change Request updates the Salesforce record that raised it; an onboarding Flow raises Requested Items in ServiceNow. IT stops writing and maintaining Apex callouts or paying for middleware subscriptions. Processes that took swivel-chair double entry run in real time in both systems. Admins own the integration end-to-end in the tool they already use — Flow Builder. A second-generation managed package with a deliberately minimal footprint: no Apex, no Lightning components, no Visualforce, no bundled UI, no external hosting,
Key features
- No-Code ServiceNow in Flow — connect Salesforce Flow to ServiceNow with clicks, not code. No Apex, no middleware, no integration platform subscription.
- Full ITSM Coverage — Create, read, update, and delete Incidents, Change Requests, Service Requests, Requested Items, and Tasks directly from your flows.
- CMDB & Relationships — Query and maintain Configuration Items and their inbound/outbound relationships to keep your CMDB in sync with Salesforce processes.
- Knowledge, Attachments & Users — Look up knowledge articles, retrieve attachment metadata, read journal entries (comments/work notes), and resolve ServiceNow users — all from Flow.
- Bidirectional & Real-Time — read from and write to ServiceNow over secure REST in the moment the Flow runs; no sync jobs, no polling, no stale data.
- Flexible, Secure Authentication — Connect using Basic auth or OAuth 2.0 (authorization code, client credentials, or password) via a Salesforce Named Credential — no credentials ever stored in the package.
- Security-Reviewed & Hardened — Built to Salesforce's secure DataWeave guidelines: validated inputs, URL-encoded requests, sanitized error handling, and field-filtered responses.
- Lightweight & Stateless — No external infrastructure, no data stored, no background jobs — a managed package that installs cleanly and runs entirely within the platform.
- Deploy in Minutes — install, point one Named Credential at your ServiceNow instance, start building. Nothing to host, nothing to babysit.
Category rankings
As of Sep 11, 2026- Customer Service#543of 1,137Top 48%
- It And Administration#874of 1,497Top 59%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Servicenow Manager by NexGen ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- Rank #5
- 2.pollRank #12
Competitors & alternatives
Servicenow Manager by NexGen doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Servicenow Manager by NexGen?
Servicenow Manager by NexGen is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2026. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by NexGen Archs Ltd.
Is Servicenow Manager by NexGen free?
Servicenow Manager by NexGen offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Servicenow Manager by NexGen?
Servicenow Manager by NexGen is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Servicenow Manager by NexGen rank on Salesforce?
Servicenow Manager by NexGen currently sits at position #543 in the Customer Service category on Salesforce. That places it in the top 48% of 1,137 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Servicenow Manager by NexGen integrate with?
Servicenow Manager by NexGen lists 3 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.