Which works better for small vs large Salesforce AppExchange admins?

DocuSign eSignature for Salesforce: The trusted eSignature solution typically suits early-stage and growth-mode teams based on its published review base (4,647 reviews). Servicenow Manager by NexGen typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

DocuSign eSignature vs Servicenow Manager by — Salesforce

DocuSign eSignature for Salesforce vs Servicenow Manager by NexGen

Side-by-side comparison · 24 data points

DocuSign eSignature for Salesforce

4.5·4.6kreviews

Send, sign, track and save agreements in Salesforce with the most downloaded electronic signature app on the AppExchange. Get started with a free 30-day trial by clicking “Get It Now”

salesforcepaid

Change

1. Listing metadata

Field-level data

	DocuSign eSignature for Salesforce	Servicenow Manager by NexGen
Tagline	“Send, sign, track and save agreements in Salesforce with the most downloaded electronic signature app on the AppExchange. Get started with a free 30-day trial by clicking “Get It Now””185 chars	“Work with ServiceNow directly from Salesforce Flow Builder — no code, no middleware, no external servers. Create and update Incidents, Change Requests, Service Requests and CMDB records, look up knowledge and users, and keep both platforms in step in real”255 chars
Description	1198 / 2000 chars60% used	1199 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfrdeit+7 more	en
Platforms	Salesforce	Salesforce
Developer	Docusign, Inc**	NexGen Archs Ltd

At a glance

9 metrics · auto-computed

Feature comparison between DocuSign eSignature for Salesforce: The trusted eSignature solution and Servicenow Manager by NexGen
Metric	DocuSign eSignature for Salesforce: The trusted eSignature solution	Servicenow Manager by NexGen
Rating	4.5 ★	—
Total reviews	4.6k	0
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	3	★ 9
Review velocity (30d)	0 new	—
Languages	12 supported	1 supported
Listed since	Mar 2010	Jul 2026

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, DocuSign eSignature for Salesforce: The trusted eSignature solution is the stronger choice for most Salesforce AppExchange admins — 4.5★ vs Servicenow Manager by NexGen's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Servicenow Manager by NexGen offers a free tier (free) while DocuSign eSignature for Salesforce: The trusted eSignature solution starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

DocuSign eSignature for Salesforce: The trusted eSignature solution has the larger user base (4,647 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Servicenow Manager by NexGen's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to DocuSign eSignature for Salesforce: The trusted eSignature solution; mid-market and enterprise admins with specific feature requirements should evaluate both — Servicenow Manager by NexGen's 0-review base may include the workflow context that matches your specific use case better than DocuSign eSignature for Salesforce: The trusted eSignature solution's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: DocuSign eSignature for Salesforce: The trusted eSignature solution audit • Servicenow Manager by NexGen audit

Listed	March 7, 2010	July 15, 2026

Last updated	—	—

3. Features

As listed by each developer

DocuSign eSignature for Salesforce

Create, send standard agreements for signature, trigger actions and track status from the Opportunity or Account. And, automatically store agreements on the original record with our Lightning Ready integration that works across the Customer 360 platform.
Elevate the customer signing experience and accelerate business cycles with an intuitive signing experience anytime, anywhere, from practically any device.
Docusign is the market leader in electronic signatures, with over 700,000 customers and hundreds of millions of signers. Salesforce is also Docusign customer, and uses our technology across Sales, HR, Purchasing/Procurement, and other departments.

Servicenow Manager by NexGen

No-Code ServiceNow in Flow — connect Salesforce Flow to ServiceNow with clicks, not code. No Apex, no middleware, no integration platform subscription.
Full ITSM Coverage — Create, read, update, and delete Incidents, Change Requests, Service Requests, Requested Items, and Tasks directly from your flows.
CMDB & Relationships — Query and maintain Configuration Items and their inbound/outbound relationships to keep your CMDB in sync with Salesforce processes.
Knowledge, Attachments & Users — Look up knowledge articles, retrieve attachment metadata, read journal entries (comments/work notes), and resolve ServiceNow users — all from Flow.
Bidirectional & Real-Time — read from and write to ServiceNow over secure REST in the moment the Flow runs; no sync jobs, no polling, no stale data.
Flexible, Secure Authentication — Connect using Basic auth or OAuth 2.0 (authorization code, client credentials, or password) via a Salesforce Named Credential — no credentials ever stored in the package.
Security-Reviewed & Hardened — Built to Salesforce's secure DataWeave guidelines: validated inputs, URL-encoded requests, sanitized error handling, and field-filtered responses.
Lightweight & Stateless — No external infrastructure, no data stored, no background jobs — a managed package that installs cleanly and runs entirely within the platform.
Deploy in Minutes — install, point one Named Credential at your ServiceNow instance, start building. Nothing to host, nothing to babysit.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	DocuSign eSignature for Salesforce	Servicenow Manager by NexGen
and service	#1	Not ranked
email to case	#1	Not ranked
sensitive data	#1	Not ranked
servicenow	Not ranked	#4
poll	Not ranked	#12

6. Quality signals

Reviews · velocity · latest sentiment

Signal	DocuSign eSignature for Salesforce	Servicenow Manager by NexGen
Average rating	4.5 ★ (4.6k)	—
Rating distribution	550% 40% 30% 20% 150%	5— 4— 3— 2— 1—
Reviews · last 7 days	+0	—
Reviews · last 30 days	+0	—
Reviews · last 90 days	+0	—

5 latest reviews · each app

DocuSign eSignature for Salesforce

7. App details

Long-form description · keyword frequency

DocuSign eSignature for Salesforce

• Maximize your Salesforce investment and streamline your agreement processes intelligently with the world’s most trusted eSignature solution for the world’s #1 CRM. • Send agreements for signatures: Send agreements directly to Salesforce contacts or specify email addresses. Include messages, reminders, and authentication options. • Create agreements with Salesforce data: Create agreements with Docusign templates that pull in any Salesforce data saved on that record with merge fields. • Responsive signing: Signers on mobile phones can access a parallel version of the document that automatically adapts its formatting to the device’s size and orientation. • Salesforce data writeback: Signed documents and signer-provided data is automatically written back to Salesforce. • Clicks-not-code configuration: Our modern UI ensures that your team can deploy quickly without complex integrations across Sales, Service, Financial Services, Experience, and Government Cloud. • Docusign eSignature meets compliance standards - including ISO 27001-certified, HIPAA, 21 CFR Part 11, Sarbanes-Oxley and FedRAMP - and provides SOC-audited data center and full encryption for all archived documents.

Top keywords

salesforce6×3.73%
data5×3.11%
agreements4×2.48%
salesforce data3×1.86%
automatically2×1.24%
documents2×1.24%
docusign2×1.24%
esignature2×1.24%
send2×1.24%
send agreements2×1.24%
world2×1.24%

Servicenow Manager by NexGen

Flow Connector for ServiceNow lets any Salesforce admin or Flow builder invoke ServiceNow REST APIs declaratively — as native Flow actions. Create, read, update and delete Incidents, Change Requests, Service Requests, Requested Items and Tasks; query and maintain CMDB Configuration Items and their relationships; look up Knowledge articles, attachments, journal entries and users — all from Flow Builder, with clicks, not code. Salesforce admins, IT service teams and operations leaders who need Salesforce (Sales or Service Cloud) and ServiceNow ITSM to act as one process — for example: a Salesforce Case escalates into a ServiceNow Incident automatically; a closed Change Request updates the Salesforce record that raised it; an onboarding Flow raises Requested Items in ServiceNow. IT stops writing and maintaining Apex callouts or paying for middleware subscriptions. Processes that took swivel-chair double entry run in real time in both systems. Admins own the integration end-to-end in the tool they already use — Flow Builder. A second-generation managed package with a deliberately minimal footprint: no Apex, no Lightning components, no Visualforce, no bundled UI, no external hosting,

Top keywords

flow6×3.47%
salesforce5×2.89%
servicenow5×2.89%
builder3×1.73%
flow builder3×1.73%
items3×1.73%
service3×1.73%
admins2×1.16%

DocuSign eSignature for Salesforce vs Servicenow Manager by NexGen

DocuSign eSignature for Salesforce

1. Listing metadata

Servicenow Manager by NexGen

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Quality signals

5 latest reviews · each app

7. App details

Frequently asked

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Which works better for small vs large Salesforce AppExchange admins?

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