Chatdesk is the #243 ranked marketing app on Salesforce, with a 5.0 average rating from 1 review, with a free plan available, as of Sep 11, 2026.
Chatdesk is a Salesforce AppExchange app by Chatdesk. With a rating of 5.0★ from 1 reviews, it currently ranks #243 in the Marketing category.
AppRanks data: Chatdesk ranks #243 in Marketing on Salesforce AppExchange, placing it in the top 26% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Chatdesk is a category-leading Salesforce app with a limited review volume. It is listed in the Marketing category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
Looking to switch from Chatdesk?
See Chatdesk's alternatives ranked by audit score, rating, and review velocity.
About Chatdesk
How Chatdesk works
All your feedback from every channel - all in one place.
All your feedback from email chat, social, surveys, and more are automatically aggregated into one place, making it easy to spot patterns in what customers are saying and find new growth opportunities.
The most accurate tagging - done automatically.
Chatdesk has 90%+ average tagging accuracy across 70+ tags, including your own custom tags and filters. #easy.
Find exactly what you need and export it in a flash
Looking for something specific? Chatdesk provides natural language search across every message. Or if you just want the gist, our machine learning tools (powered by GPT-3) generate automatic feedback summaries for easy skimming. And it all seamlessly exports to CSV or your data warehouse.
Features you’ll love:
- Free E-mail and Social Media Word Cloud Generator from your social
- Customer Sentiment Analysis by category
- Customer Trends Report Over Time
Key features
- Use Cases - Customer Experience • Identify self-service opportunities • Update FAQs to reduce product and support confusion • Quickly uncover and solve website and product issues • Increase retention of at-risk customers using sentiment analysis
- Use Cases - Marketing / Social • Update checkout flow to reduce customer confusion • Enhance website experience to increase sales • Optimize email and social retargeting campaigns • Identify positive customers to enhance referrals and win-backs
- Use Cases - Analytics/Insights • Automatic data export to your data warehouse • Report on emerging trends regarding contact rates and customer issues • Replace or redesign lower-performing products/services • Improve product and service experience
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Customer Sentiment AnalysisEvaluate customer sentiment to understand their feelings and opinions.
- Natural Language UnderstandingUtilize natural language understanding for better search and interaction.
Category rankings
As of Sep 11, 2026- Marketing#243of 961Top 26%
- Analytics#265of 921Top 29%
- Customer Service#430of 1,137Top 38%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Chatdesk ranks for 16 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #8
- Rank #3
- Rank #4
Competitors & alternatives
Chatdesk doesn't have curated competitor matchups yet. Other tracked marketing apps on Salesforce:
Frequently asked questions
What is Chatdesk?
Chatdesk is an app for Salesforce. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2023. It is listed under the Marketing category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Chatdesk.
Is Chatdesk free?
Chatdesk does not offer a permanent free plan on Salesforce. Pricing starts at 900, and the listed tiers are Standard. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Chatdesk?
Chatdesk is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Marketing category on Salesforce.
Where does Chatdesk rank on Salesforce?
Chatdesk currently sits at position #243 in the Marketing category on Salesforce. That places it in the top 25% of 961 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.