Generated from Chatdesk's audit data
Chatdesk scores 61/100 across 6 category checks, which tracks in the middle band, with 3 of 6 categories below the headline. Strengths: categories & discoverability holds at 75/100, so the listing isn't fundamentally broken — the lift is in tightening specific weaknesses. Watch-items: languages (50/100) and technical & support (50/100) drag the average down; lifting languages is the single largest available lever. Per-category breakdown below.
This is an independent listing audit for Chatdesk on Salesforce. It scored 61/100 (grade C) on today's snapshot. Top strength: Categories & Discoverability at 75/100. Biggest gap: Visual Assets at 50/100. We re-audit every 24 hours from the canonical Salesforce listing.
Six weighted areas, pass / warning / fail per check, tiers at 85 / 65. Full methodology · Glossary
Last updated: September 11, 2026
Chatdesk's overall score of 61/100 is a mid-tier result — the listing is functional but multiple categories have headroom, computed as the weighted average of 6 category checks. The spread is uneven across categories — 3 categories score above the headline number and 3 score below. The strongest category is Categories & Discoverability (75/100, +14 vs overall); the weakest is Languages (50/100), only 11 points below the overall — the score is already tightly bunched. Top three by score: Categories & Discoverability (75), Description & Content (71), Title Optimization (63).
Scoring criteria, category weightings, and the full rubric (identical across every Salesforce AppExchange listing AppRanks audits) are documented on the methodology page and the audit-score glossary entry. Disputes or data corrections: [email protected].
Chatdesk scored 61/100 in the AppRanks listing audit — a mid-tier result with room to improve. The score is the weighted average of 6 category checks: Title Optimization 63/100, Description & Content 71/100, Visual Assets 50/100, Categories & Discoverability 75/100, Technical & Support 50/100, Languages 50/100. Each category is scored against a fixed rubric that is identical for every app on the platform, so scores are directly comparable across Salesforce listings.
Chatdesk's strongest audit area is Categories & Discoverability, scored at 75/100. Of the 4 checks AppRanks runs in this category, 3 pass cleanly and 1 fail outright; the rest sit in warning state. This is the dimension a competing listing would need to match before Chatdesk loses its current edge in this category.
The weakest area in Chatdesk's audit is Visual Assets, scored at 50/100. The failing checks are screenshot count, each with a concrete fix described below. Tightening this category is the highest-impact change available to the listing — its weight in the overall score makes it the lever most likely to move the headline number on the next refresh.