Blitzz Visual Assistance for Salesforce AppExchange
Blitzz Visual Assistance is the #13 ranked chat and web conferencing app on Salesforce, with a 4.8 average rating from 6 reviews, as a paid app, as of Sep 12, 2026.
Blitzz Visual Assistance is a Salesforce AppExchange app by Blitzz VRA - Visual Remote Assistant for Salesforce. With a rating of 4.8★ from 6 reviews, it currently ranks #13 in the Chat And Web Conferencing category.
AppRanks data: Blitzz Visual Assistance ranks #13 in Chat And Web Conferencing on Salesforce AppExchange, placing it in the top 20% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Blitzz Visual Assistance is a category-leading Salesforce app with a limited review volume. It is listed in the Chat And Web Conferencing category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 6 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.8★) signals consistent merchant satisfaction
- +Published by Blitzz VRA - Visual Remote Assistant for Salesforce — established developer track record
Cons
- −Limited review base (6) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Blitzz Visual Assistance
How Blitzz Visual Assistance works
Blitzz delivers Remote Video Support (RVS) and Remote Video Inspections (RVI) inside Salesforce. Teams use Visual Remote Assistance (VRA), Cobrowsing, Screenshare, Markup, Image Capture, and AI Call Summaries to resolve issues faster and cut truck rolls.
BUSINESS BENEFITS • Faster resolution and higher First Call Resolution (FCR). • Reduce costly truck rolls through remote inspections. • Boost CSAT and NPS with guided visual support. • Empower agents and technicians with real-time tools. • Maintain audit trail with images, notes, and summaries in Salesforce.
KEY USE CASES 1. Remote Customer Support & Troubleshooting 2. Remote Inspections & Compliance Audits 3. Cobrowsing for Guided Onboarding and Checkout 4. Claims, Warranty & Insurance Verification 5. Field Service Collaboration & Training
START FAST • Free 14-day trial available. • Quick AppExchange install, easy to scale. • Flexible pricing with annual discounts and enterprise plans. • Native integration with Salesforce Lightning, Service Cloud, and Field Service. • Secure video, cobrowse, and screenshare with annotation and markup.
DEMO • https://blitzz.co/demo
Key features
- HOW IT WORKS 1. Start a Blitzz session directly from Salesforce. 2. Invite guests instantly via SMS, Email, or WhatsApp. 3. Guest join the video call with a single click in their browser. 4. Use markup, pointer, photo capture to guide the end user
- VISUAL REMOTE ASSISTANCE (VRA) Provide real-time help with live video and interactive tools. Agents see exactly what the customer sees, guide them visually, and solve problems quickly without the need for complex explanations or multiple interactions.
- REMOTE VIDEO INSPECTIONS (RVI) Conduct inspections and audits virtually with live video. Capture images, record details, and log findings directly into Salesforce. Reduce site visits, save time, and ensure compliance with accurate visual documentation.
- COBROWSING & SCREENSHARE Go beyond screen share with secure cobrowsing. See exactly what the customer sees in their browser, guide them step-by-step, and reduce errors during onboarding, troubleshooting, or checkout flows.
- ANNOTATION & MARKUP TOOLS Agents can point, highlight, or draw directly on the customer’s screen or video feed. These visual tools remove guesswork, make instructions clear, and ensure issues are solved correctly on the first interaction.
- IMAGE & PHOTO CAPTURE Capture high-quality photos and images during sessions. Save them directly to Salesforce Cases for audits, compliance, claims processing, or training documentation with a complete visual record of the call.
- AI CALL SUMMARIES After every session, Blitzz generates an AI-powered call summary. Action items, key notes, and context are logged automatically into Salesforce, improving efficiency, accuracy, and team collaboration.
- NO DOWNLOADS REQUIRED Guests can join Blitzz sessions with a single click from their browser. No app downloads or technical setup needed—making the experience effortless for both customers and agents, on any device.
- ENTERPRISE-GRADE SECURITY Blitzz protects every session with enterprise-grade security. SOC 2, GDPR, and HIPAA-ready, with encrypted video and data handling, ensuring your customer interactions remain private and compliant.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Co-Browsing SupportCollaborate with customers in real-time by sharing browser sessions.
- Video Chat SupportEngage with customers face-to-face through video conferencing.
Category rankings
As of Sep 12, 2026- Chat And Web Conferencing#13of 65Top 20%
- Field Service#27of 120Top 23%
- Agent Productivity#61of 308Top 20%
- Collaboration#74of 401Top 19%
- Customer Service#220of 1,137Top 20%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Blitzz Visual Assistance ranks for 6 keywords across Salesforce AppExchange. Here are the top 3:
- 1.videoRank #3
- Rank #5
- Rank #12
Competitors & alternatives
Blitzz Visual Assistance doesn't have curated competitor matchups yet. Other tracked chat and web conferencing apps on Salesforce:
Frequently asked questions
What is Blitzz Visual Assistance?
Blitzz Visual Assistance is an app for Salesforce. It currently holds a 4.8-star rating from 6 merchant reviews, and it has been listed on the marketplace since 2021. It is listed under the Chat And Web Conferencing category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Blitzz VRA - Visual Remote Assistant for Salesforce.
Is Blitzz Visual Assistance free?
Blitzz Visual Assistance does not offer a permanent free plan on Salesforce. Pricing starts at 35, and the listed tiers are Professional Edition. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Blitzz Visual Assistance?
Blitzz Visual Assistance is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat And Web Conferencing category on Salesforce.
Where does Blitzz Visual Assistance rank on Salesforce?
Blitzz Visual Assistance currently sits at position #13 in the Chat And Web Conferencing category on Salesforce. That places it in the top 20% of 65 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Blitzz Visual Assistance integrate with?
Blitzz Visual Assistance lists 6 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Financial Services Cloud, Sales Cloud, Service Cloud, Platform Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Blitzz Visual Assistance support?
Blitzz Visual Assistance declares support for 17 languages on its Salesforce marketplace listing: ar, nl, en, fi, fr, de, with 11 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.