- Category rank
- #31 in Chat And Web Conferencing
- Price from
- €3,499 / company / month (EUR)
- Listing audit
- 62/100
Chatlayer is a Salesforce AppExchange app by Sinch AB.
Chatlayer is the #31 ranked Chat And Web Conferencing app on Salesforce, as a paid app, as of Nov 15, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 15, 2026
Chatlayer ranks #31 of 65 in Chat And Web Conferencing on Salesforce. It has no reviews on Salesforce yet. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2021
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Chatlayer
How Chatlayer works
Connect your Chatlayer bot directly to Salesforce Service Cloud with this easy integration. Chatlayer bots are often used to answer repetitive questions or to collect important data that's needed for an agent to help the customer faster. As soon as the bot has done its thing, the conversation is seamlessly handed over to a Salesforce agent, allowing them to pick up where the bot left off. The Salesforce agent can see the history of the conversation between the bot and the customer, and the customer overview is pre-filled with data gathered by the bot.
Key features
- Easily transfer your users to a live agent after gathering the most important information via the bot
- Send data collected by the bot automatically to Salesforce
- Let your bot retrieve data from Salesforce to make conversations more personalised
Standardized capabilities
AppRanks hasn't mapped this app to standardized capabilities yet. The developer's own feature list is shown above.
