Chatlayer is the #31 ranked chat and web conferencing app on Salesforce, as a paid app, as of Sep 11, 2026.
Chatlayer is a Salesforce AppExchange app by Sinch AB.
AppRanks data: Chatlayer ranks #31 in Chat And Web Conferencing on Salesforce AppExchange, placing it in the top 48% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Chatlayer is a newly-listed Salesforce app with a limited review volume. It is listed in the Chat And Web Conferencing category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Sinch AB — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
Looking to switch from Chatlayer?
See Chatlayer's alternatives ranked by audit score, rating, and review velocity.
About Chatlayer
How Chatlayer works
Connect your Chatlayer bot directly to Salesforce Service Cloud with this easy integration. Chatlayer bots are often used to answer repetitive questions or to collect important data that's needed for an agent to help the customer faster. As soon as the bot has done its thing, the conversation is seamlessly handed over to a Salesforce agent, allowing them to pick up where the bot left off. The Salesforce agent can see the history of the conversation between the bot and the customer, and the customer overview is pre-filled with data gathered by the bot.
Key features
- Easily transfer your users to a live agent after gathering the most important information via the bot
- Send data collected by the bot automatically to Salesforce
- Let your bot retrieve data from Salesforce to make conversations more personalised
Category rankings
As of Sep 12, 2026- Chat And Web Conferencing#31of 65Top 48%
- Agent Productivity#147of 308Top 48%
- Collaboration#186of 401Top 47%
- Customer Service#541of 1,137Top 48%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Chatlayer ranks for 1 keywords across Salesforce AppExchange. Here are the top 1:
- 1.chatbotRank #75
Competitors & alternatives
Chatlayer doesn't have curated competitor matchups yet. Other tracked chat and web conferencing apps on Salesforce:
Frequently asked questions
What is Chatlayer?
Chatlayer is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2021. It is listed under the Chat And Web Conferencing category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Sinch AB.
Is Chatlayer free?
Chatlayer does not offer a permanent free plan on Salesforce. Pricing starts at 3499, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Chatlayer?
Chatlayer is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat And Web Conferencing category on Salesforce.
Where does Chatlayer rank on Salesforce?
Chatlayer currently sits at position #31 in the Chat And Web Conferencing category on Salesforce. That places it in the top 48% of 65 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Chatlayer integrate with?
Chatlayer lists 2 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.