Conviva for Service Cloud is the #706 ranked customer service app on Salesforce, as a paid app, as of Sep 12, 2026.
Conviva for Service Cloud is a Salesforce AppExchange app by Conviva Inc..
AppRanks data: Conviva for Service Cloud ranks #706 in Customer Service on Salesforce AppExchange, placing it in the top 63% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Conviva for Service Cloud is a newly-listed Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Conviva Inc. — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Conviva for Service Cloud
How Conviva for Service Cloud works
Deliver privacy-compliant viewer intelligence directly into the hands of customer care agents.
This turnkey integration enables 30 or 90 days of lookback on relevant viewer stream performance and QoE metrics surfaced in a single pane of glass within the Service Cloud interface.
Delivering this viewer stream intelligence for CSRs facilitates faster first-call resolution, reduced tier 2 and 3 escalations, a context-aware support experience, chargeback verification, and ultimately churn reduction.
About Conviva Conviva is the census, continuous measurement & engagement platform for streaming media. Powered by our patented Stream Sensor™ and Stream ID™, our real-time platform enables marketers, advertisers, tech ops, engineering & customer care teams to aquire, engage, monetize and retain their audiences. Conviva is dedicated to supporting brands like CCTV, DAZN, Disney+, Hulu, Paramount+, Peacock, Sky, Sling TV, TED & WarnerMedia as they unlock the incredible opportunity in streaming media. Conviva ensures digital businesses of all sizes can stream better—every stream, every screen, every second. To learn more, visit www.conviva.com.
Key features
- Accelerate first call resolution - Give CSR’s full visibility into the performance of each stream, allowing agents to quickly form an accurate picture of the viewer experience in order to provide faster and more context-aware customer care.
- Troubleshoot with a glance – With granular insights into bitrate, ISP, CDN, device, and more, agents can quickly determine whether issues are last-mile or device-related or the result of a broader network service delivery issue affecting other customers.
- Chargeback verification - With Conviva's Streaming Performance Index scores, agents can instantly identify which programs had a poor experience in order to verify customer issues and the extent of their impacted experience before processing chargebacks.
Category rankings
As of Sep 12, 2026- Customer Service#706of 1,137Top 63%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Conviva for Service Cloud ranks for 1 keywords across Salesforce AppExchange. Here are the top 1:
- Rank #8
Competitors & alternatives
Conviva for Service Cloud doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Conviva for Service Cloud?
Conviva for Service Cloud is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2021. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Conviva Inc.
Is Conviva for Service Cloud free?
Conviva for Service Cloud does not offer a permanent free plan on Salesforce. Pricing starts at 55, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Conviva for Service Cloud?
Conviva for Service Cloud is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Conviva for Service Cloud rank on Salesforce?
Conviva for Service Cloud currently sits at position #706 in the Customer Service category on Salesforce. That places it in the top 62% of 1,137 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.