InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce for Salesforce AppExchange
By InMoment (formerly Wootric) | NPS CSAT CES customer surveys in Salesforce
InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce is the #20 ranked surveys app on Salesforce, with a 4.6 average rating from 11 reviews, as a paid app, as of Sep 7, 2026.
InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce is a Salesforce AppExchange app by InMoment (formerly Wootric) | NPS CSAT CES customer surveys in Salesforce. With a rating of 4.6★ from 11 reviews, it currently ranks #20 in the Surveys category.
AppRanks data: InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce ranks #20 in Surveys on Salesforce AppExchange, placing it in the top 36% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce is a highly rated Salesforce app with a limited review volume. It is listed in the Surveys category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 11 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.6★) signals consistent merchant satisfaction
- +Published by InMoment (formerly Wootric) | NPS CSAT CES customer surveys in Salesforce — established developer track record
Cons
- −Limited review base (11) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce
How InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce works
SURVEY YOUR CUSTOMERS ANYWHERE: SaaS, Website, Force.com pages, Mobile, Email, or SMS Text ✓Customizable NPS, CSAT & CES surveys ✓Off-the-charts response rates ✓Real-time measure of customer sentiment ✓Never miss a trend
ALIGN TEAMS AROUND CUSTOMER HAPPINESS -- Use the InMoment dashboard to analyze CX metrics by segment. Get AI-powered insights from qualitative feedback. ✓Improve retention ✓Increase referrals ✓Run A/B Happiness tests, and prioritize feature roadmap ✓Follow up with customers
ACTIONABLE FEEDBACK THAT IS EASY & AUTOMATIC ✓Integration with Intercom, Slack, Zendesk, SEgment, Gainsight, Totango, Hubspot and more. ✓Auto-tagging identifies themes in customer comments. ✓Trigger surveys from Salesforce using Workflows. ✓ Enterprise features you need. Lightweight alternative to complex, enterprise solutions.
Let us help you win customers for life.
https://inmoment.com/digital-customer-experience-software/
Key features
- InMoment makes it easy to create a complete customer journey feedback program with Salesforce. Connect your InMoment account to see your CX metric dashboard in Salesforce and instantly enrich your Salesforce records with customer feedback.
- See NPS, CSAT and CES scores and feedback at the Lead, Contact and Account level. Several standard reports including NPS by Accounts for current month, previous month, current quarter and previous quarter.
- Trigger surveys on any Salesforce object using workflows. For example, trigger a CSAT survey after support case closure, an NPS survey 60 days before renewal, or a CES survey at the end of onboarding.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Customer Sentiment AnalysisEvaluate customer sentiment to understand their feelings and opinions.
- NPS SurveysMeasure customer loyalty and satisfaction with Net Promoter Score surveys.
- Survey TriggeringAutomatically trigger surveys based on user actions or events.
Category rankings
As of Sep 9, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce ranks for 21 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #4
- Rank #5
- 3.csat cesRank #2
Competitors & alternatives
InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce doesn't have curated competitor matchups yet. Other tracked surveys apps on Salesforce:
Frequently asked questions
What is InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce?
InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce is an app for Salesforce. It currently holds a 4.6-star rating from 11 merchant reviews, and it has been listed on the marketplace since 2017. It is listed under the Surveys category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by InMoment (formerly Wootric) | NPS CSAT CES customer surveys in Salesforce.
Is InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce free?
InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce does not offer a permanent free plan on Salesforce. Pricing starts at 1, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce?
InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Surveys category on Salesforce.
Where does InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce rank on Salesforce?
InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce currently sits at position #20 in the Surveys category on Salesforce. That places it in the top 36% of 56 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce integrate with?
InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Marketing Cloud, None. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.