InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce
By InMoment (formerly Wootric) | NPS CSAT CES customer surveys in Salesforce
- Category rank
- #18 in Surveys
- Price from
- $1 / company / year (USD)
- Listing audit
- 67/100
InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce is a Salesforce AppExchange app by InMoment (formerly Wootric) | NPS CSAT CES customer surveys in Salesforce. With a rating of 4.6★ from 11 reviews, it currently ranks #18 in the Surveys category.
InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce is the #18 ranked Surveys app on Salesforce, with a 4.6 average rating from 11 reviews, as a paid app, as of Nov 9, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 9, 2026
InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce ranks #18 of 57 in Surveys on Salesforce. It holds a 4.6★ average from 11 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2017
Cons
- −Only 11 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce
How InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce works
SURVEY YOUR CUSTOMERS ANYWHERE: SaaS, Website, Force.com pages, Mobile, Email, or SMS Text ✓Customizable NPS, CSAT & CES surveys ✓Off-the-charts response rates ✓Real-time measure of customer sentiment ✓Never miss a trend
ALIGN TEAMS AROUND CUSTOMER HAPPINESS -- Use the InMoment dashboard to analyze CX metrics by segment. Get AI-powered insights from qualitative feedback. ✓Improve retention ✓Increase referrals ✓Run A/B Happiness tests, and prioritize feature roadmap ✓Follow up with customers
ACTIONABLE FEEDBACK THAT IS EASY & AUTOMATIC ✓Integration with Intercom, Slack, Zendesk, SEgment, Gainsight, Totango, Hubspot and more. ✓Auto-tagging identifies themes in customer comments. ✓Trigger surveys from Salesforce using Workflows. ✓ Enterprise features you need. Lightweight alternative to complex, enterprise solutions.
Let us help you win customers for life.
https://inmoment.com/digital-customer-experience-software/
Key features
- InMoment makes it easy to create a complete customer journey feedback program with Salesforce. Connect your InMoment account to see your CX metric dashboard in Salesforce and instantly enrich your Salesforce records with customer feedback.
- See NPS, CSAT and CES scores and feedback at the Lead, Contact and Account level. Several standard reports including NPS by Accounts for current month, previous month, current quarter and previous quarter.
