- Category rank
- #20 in Chat And Web Conferencing
- Price
- Free plan
- Listing audit
- 63/100
Khoros Legacy CRM Connector is a Salesforce AppExchange app by Khoros, LLC. With a rating of 5.0★ from 1 reviews, it currently ranks #20 in the Chat And Web Conferencing category.
Khoros Legacy CRM Connector is the #20 ranked Chat And Web Conferencing app on Salesforce, with a 5.0 average rating from 1 review, free to use, as of Nov 11, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 11, 2026
Khoros Legacy CRM Connector ranks #20 of 65 in Chat And Web Conferencing on Salesforce. It holds a 5.0★ average from 1 review on Salesforce. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
- +Listed on Salesforce since 2017
Cons
- −Only 1 review — the average can still move with a few new ratings
About Khoros Legacy CRM Connector
How Khoros Legacy CRM Connector works
Once connected, you can customize the contact information that comes into the Khoros Care module to provide the customer care agents with the most relevant data at their fingertips. Khoros automatically recommends a record match from Salesforce with available social profile information (or allows you to create a new one).
Additionally, you can connect social and digital interactions to Salesforce cases to bring more context to your broader customer care efforts. By allowing you to create a new case or add multiple conversations to an existing case with Khoros Care, your agents will no longer have to switch back and forth between systems.
Key features
- Link your Salesforce records and cases to Khoros Care so you can manage your digital customer care with greater context and efficiency.
- See suggested customer record matches right next to the conversation based on available author profile data & Salesforce record information, or create new customer records from your social contacts without leaving Khoros.
- Enhance Salesforce cases with social context by either adding one or multiple social post(s) to an existing case or creating a new Salesforce case if there's no existing record of the issue.
Standardized capabilities
AppRanks hasn't mapped this app to standardized capabilities yet. The developer's own feature list is shown above.
