Vocalabs Phone Surveys using Live Interviewers for Salesforce AppExchange
Vocalabs Phone Surveys using Live Interviewers is the #985 ranked customer service app on Salesforce, as a paid app, as of Sep 12, 2026.
Vocalabs Phone Surveys using Live Interviewers is a Salesforce AppExchange app by Vocal Laboratories Inc..
AppRanks data: Vocalabs Phone Surveys using Live Interviewers ranks #985 in Customer Service on Salesforce AppExchange, placing it in the top 87% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Vocalabs Phone Surveys using Live Interviewers is a newly-listed Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Vocal Laboratories Inc. — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
Looking to switch from Vocalabs Phone Surveys using Live Interviewers?
See Vocalabs Phone Surveys using Live Interviewers's alternatives ranked by audit score, rating, and review velocity.
About Vocalabs Phone Surveys using Live Interviewers
How Vocalabs Phone Surveys using Live Interviewers works
Online surveys are good for a lot of things, but sometimes you need more. Live telephone interviews have a higher response rate, collect more in-depth feedback, and give customers the human touch you can't get from an automated survey.
Leveraging our experience of developing and executing high-touch real-time customer feedback processes since 2001, Vocalabs has made it simple to include telephone interviews in Marketing Cloud. Just drag-and-drop the phone interview into any point along the customer journey. That's it, we do all the rest.
We provide survey and script design, on-demand telephone interviews, and full data integration with Marketing Cloud. All interviews are recorded for your review, and we can provide analysis and recommendations if required. There are no minimums, and you can turn interviews on and off whenever you need.
Key features
- On-demand customer interviews, triggered by any point in a Marketing Cloud journey. No minimums, no scheduling, and no hassle. Interviews can be conducted within minutes of a trigger.
- Coded customer responses from completed interviews are pushed back to Marketing Cloud, and viewable through our own survey reporting platform. All interviews include a full-length audio recording.
- Our services include script and process design, survey execution, reporting, and analysis. We make it easy to add the human touch to Marketing Cloud!
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Analytics IntegrationIntegrate various data sources for a unified analytics experience.
- Survey Creation and DesignDesign and send surveys to collect valuable insights from users.
Category rankings
As of Sep 12, 2026- Customer Service#985of 1,137Top 87%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Vocalabs Phone Surveys using Live Interviewers ranks for 5 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
Vocalabs Phone Surveys using Live Interviewers doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Vocalabs Phone Surveys using Live Interviewers?
Vocalabs Phone Surveys using Live Interviewers is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2017. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Vocal Laboratories Inc.
Is Vocalabs Phone Surveys using Live Interviewers free?
Vocalabs Phone Surveys using Live Interviewers does not offer a permanent free plan on Salesforce. Pricing starts at 15, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Vocalabs Phone Surveys using Live Interviewers?
Vocalabs Phone Surveys using Live Interviewers is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Vocalabs Phone Surveys using Live Interviewers rank on Salesforce?
Vocalabs Phone Surveys using Live Interviewers currently sits at position #985 in the Customer Service category on Salesforce. That places it in the top 87% of 1,137 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.