Esna iLink is the #39 ranked chat and web conferencing app on Salesforce, as a paid app, as of Sep 7, 2026.
Esna iLink is a Salesforce AppExchange app by Esna.
AppRanks data: Esna iLink ranks #39 in Chat And Web Conferencing on Salesforce AppExchange, placing it in the top 60% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Esna iLink is a newly-listed Salesforce app with a limited review volume. It is listed in the Chat And Web Conferencing category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Esna — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Esna iLink
How Esna iLink works
Manage calls right from Salesforce
Esna iLink is the communication tool to help you work more efficiently in Salesforce Sales Cloud and Service Cloud. Esna iLink integrates click-to-call, call management, call tracking and caller screen-pops right within Salesforce. With Esna, every incoming and outgoing call is automatically logged in Salesforce for you. For incoming calls, Esna’s searches Salesforce for the number of the incoming call and automatically opens up that caller’s record. Esna also detects the outgoing calls you make from Salesforce and logs those as well.
Esna iLink provides full CTI compliance or softphone capabilities* and integrates with both IP and TDM based phone systems including Avaya, Cisco, ShoreTel, Alcatel-Lucent, Mitel, Iwatsu, Broadsoft and hundreds of other PBX systems.
*varies by manufacturer
For more information or to contact someone at Esna visit: http://www.esna.com/products/officelinx/salesforce/ Sales: [email protected] Support: [email protected] Contact Us: 800-565-ESNA, say “Sales”
Key features
- Integrate with enterprise IM and presence
- Voice and video calls or call control* (varies by manufacturer)
- Salesforce.com integration with live communication services such as call control, screen-pops, click-to-dial and call logs
Category rankings
As of Sep 9, 2026- Chat And Web Conferencing#39of 65Top 60%
- Collaboration#313of 401Top 79%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Esna iLink doesn't have curated competitor matchups yet. Other tracked chat and web conferencing apps on Salesforce:
Frequently asked questions
What is Esna iLink?
Esna iLink is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2015. It is listed under the Chat And Web Conferencing category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Esna.
Is Esna iLink free?
Esna iLink does not offer a permanent free plan on Salesforce. Pricing starts at 9.99, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Esna iLink?
Esna iLink is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat And Web Conferencing category on Salesforce.
Where does Esna iLink rank on Salesforce?
Esna iLink currently sits at position #39 in the Chat And Web Conferencing category on Salesforce. That places it in the top 60% of 65 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What languages does Esna iLink support?
Esna iLink declares support for 12 languages on its Salesforce marketplace listing: nl, en, fr, de, it, ja, with 6 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.