Blackthorn Messaging | SMS Text Messages for Salesforce for Salesforce AppExchange
Blackthorn Messaging | SMS Text Messages for Salesforce is the #2 ranked chat and web conferencing app on Salesforce, with a 4.9 average rating from 60 reviews, as a paid app, as of Sep 3, 2026.
Blackthorn Messaging | SMS Text Messages for Salesforce is a Salesforce AppExchange app by Blackthorn.io, Inc.. With a rating of 4.9★ from 60 reviews, it currently ranks #2 in the Chat And Web Conferencing category.
AppRanks data: Blackthorn Messaging | SMS Text Messages for Salesforce ranks #2 in Chat And Web Conferencing on Salesforce AppExchange, placing it in the top 4% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Blackthorn Messaging | SMS Text Messages for Salesforce is a category-leading Salesforce app with a limited review volume. It is listed in the Chat And Web Conferencing category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 60 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Published by Blackthorn.io, Inc. — established developer track record
Cons
- −Limited review base (60) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Blackthorn Messaging | SMS Text Messages for Salesforce
How Blackthorn Messaging | SMS Text Messages for Salesforce works
A Salesforce SMS App designed for sending and receiving text messages from Salesforce. Add a new channel into your support and sales operations.
Ensure that text messaging is stored and remains within your CRM where it's reportable and trackable.
FEATURES ✔ Manage all your text message conversations from a unified inbox ✔ Send bulk messages from List Views or Campaigns ✔ Build Automations (Flow, Process Builder, and Apex) ✔ Send SMS or MMS (image messaging) from any Object ✔ Configure multiple phone numbers ✔ Templates with merge fields ✔ Auto create inbound leads ✔ Automated conversation tool with campaigns ✔ Link tracking ✔ Link shortening ✔ SMS Forwarding ✔ Phone lookup to verify phone numbers are mobile numbers and not landlines. This saves you money by not using your message balance to text landlines. ✔ Lightning Components
Key features
- Send and receive text message communication from directly within Salesforce. Ensure that all of your text messages are stored and remain within your CRM where it's reportable and trackable.
- New conversations are created automatically when you receive a text and the conversation status is updated in real-time as you send and receive texts. No more lost historical conversations, access transcripts quickly in the Conversation History areas.
- Connect with customers as part of your sales or registration processes by using their preferred channel of communication. Simply insert automated or manual messages into your existing business processes to ensure open and clear communication.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Checkout TrackingMonitor the checkout process to identify drop-off points.
- SMS SendingSend SMS messages to customers for updates and notifications.
Category rankings
As of Sep 4, 2026- Chat And Web Conferencing#2of 65Top 4%
- Event Management#6of 71Top 9%
- Collaboration#12of 400Top 3%
- Admin And Developer Tools#38of 533Top 8%
- Marketing#48of 936Top 6%
- It And Administration#72of 1,463Top 5%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Blackthorn Messaging | SMS Text Messages for Salesforce ranks for 5 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #3
- Rank #8
- 3.textRank #10
Competitors & alternatives
Blackthorn Messaging | SMS Text Messages for Salesforce doesn't have curated competitor matchups yet. Other tracked chat and web conferencing apps on Salesforce:
Frequently asked questions
What is Blackthorn Messaging | SMS Text Messages for Salesforce?
Blackthorn Messaging | SMS Text Messages for Salesforce is an app for Salesforce. It currently holds a 4.9-star rating from 60 merchant reviews, and it has been listed on the marketplace since 2012. It is listed under the Chat And Web Conferencing category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Blackthorn.io, Inc.
Is Blackthorn Messaging | SMS Text Messages for Salesforce free?
Blackthorn Messaging | SMS Text Messages for Salesforce does not offer a permanent free plan on Salesforce. Pricing starts at 4800, and the listed tiers are 100 Outbound SMS per month. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Blackthorn Messaging | SMS Text Messages for Salesforce?
Blackthorn Messaging | SMS Text Messages for Salesforce is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat And Web Conferencing category on Salesforce.
Where does Blackthorn Messaging | SMS Text Messages for Salesforce rank on Salesforce?
Blackthorn Messaging | SMS Text Messages for Salesforce currently sits at position #2 in the Chat And Web Conferencing category on Salesforce. That places it in the top 3% of 65 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Blackthorn Messaging | SMS Text Messages for Salesforce integrate with?
Blackthorn Messaging | SMS Text Messages for Salesforce lists 4 integrations on its Salesforce marketplace page. The most prominent are Experience Cloud, Financial Services Cloud, Health Cloud, Platform Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.