Esna iLink vs Communicat-O - SMS | — Salesforce

Esna iLink vs Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Name: Esna iLink
Availability: OnlineOnly

Side-by-side comparison · 24 data points

Esna iLink

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Easily connect and collaborate with others anywhere, anytime with Esna iLink. Get calls, call tracking, presence, instant messaging (IM), voice messaging in Chrome and Internet Explorer with integrated actions inside of Salesforce.

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1. Listing metadata

Field-level data

	Esna iLink	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool
Tagline	“Easily connect and collaborate with others anywhere, anytime with Esna iLink. Get calls, call tracking, presence, instant messaging (IM), voice messaging in Chrome and Internet Explorer with integrated actions inside of Salesforce.”231 chars	“Communicat-O is a multi channel messaging tool built on Salesforce to manage communication across SMS, WhatsApp, Facebook, Telegram, WeChat, Line, Zalo, Viber & Google GMB Chat on a unified platform, easily assign conversations & get real-time analytics.”254 chars
Description	1037 / 2000 chars52% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfrdeit+7 more	en
Platforms	Salesforce	Salesforce
Developer	Esna	Manras Technologies UK Limited

At a glance

8 metrics · auto-computed

Feature comparison between Esna iLink and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool
Metric	Esna iLink	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool
Rating	—	5.0 ★
Total reviews	0	40
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	—
Listed features	3	★ 9
Languages	12 supported	1 supported
Listed since	Mar 2015	Feb 2022

Listed	March 4, 2015	February 10, 2022

Last updated	—	—

3. Features

As listed by each developer

Esna iLink

Integrate with enterprise IM and presence
Voice and video calls or call control* (varies by manufacturer)
Salesforce.com integration with live communication services such as call control, screen-pops, click-to-dial and call logs

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Delayed response leads to customer loss. So, Communicat-O brings together messages across all platforms like WhatsApp, WeChat, Facebook, Telegram, Zalo, Line, Viber & many more to a unified inbox to ensure you do not miss out on a single Customer/message.
Communicat-O lets you send bulk messages to customers on their preferred platforms effortlessly. It helps to track performance with indepth reports, also helps in analyzing trends & to optimize campaigns in real time for better engagement.
Communicat-O enables seamless, lag-free communication with zero downtime. Effortlessly integrate with SMS, WhatsApp, WeChat, Facebook, Instagram, Telegram, Line, Viber, Zalo, Intercom and GMB chat for efficient, uninterrupted messaging across channels.
CommunicatO revolutionizes business communication with seamless WhatsApp integration. It helps centralize interactions and boost efficiency. Hence, simplifying workflows, ensuring exceptional experiences, & unlocking growth opportunities.
Simplify your business communication with Communicat-O's SMS integration. You can streamline your workflow and provide a unified customer experience. No more bouncing between different channels—Communicat-O consolidates all.
Simplify communication management with seamless Telegram integration by Communicat-O. You can consolidate all your interactions. Stay connected with your customers, respond promptly, and never miss a message again.
Effortlessly manage Instagram interactions with CommunicatO. You can consolidate all your conversations, respond efficiently, and nurture customer relationships. Simplify social media management and unlock Instagram's communication potential.
Try Communicat-O's seamless integration with Facebook Messenger. You can manage your Facebook Messenger interactions alongside other communication channels, all from one centralized platform.
Effortless Communication with Line & Communicat-O! Simplify interactions, stay connected, and never miss a message. Respond instantly and manage all customer chats in one place - seamless, efficient, and hassle-free this simple salesforce integration!

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Esna iLink	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool
for seamless	Not ranked	#4
seamless	Not ranked	#5
chatbot	Not ranked	#15

6. App details

Long-form description · keyword frequency

Esna iLink

Manage calls right from Salesforce Esna iLink is the communication tool to help you work more efficiently in Salesforce Sales Cloud and Service Cloud. Esna iLink integrates click-to-call, call management, call tracking and caller screen-pops right within Salesforce. With Esna, every incoming and outgoing call is automatically logged in Salesforce for you. For incoming calls, Esna’s searches Salesforce for the number of the incoming call and automatically opens up that caller’s record. Esna also detects the outgoing calls you make from Salesforce and logs those as well. Esna iLink provides full CTI compliance or softphone capabilities* and integrates with both IP and TDM based phone systems including Avaya, Cisco, ShoreTel, Alcatel-Lucent, Mitel, Iwatsu, Broadsoft and hundreds of other PBX systems. *varies by manufacturer For more information or to contact someone at Esna visit: http://www.esna.com/products/officelinx/salesforce/ Sales: [email protected] Support: [email protected] Contact Us: 800-565-ESNA, say “Sales”

Top keywords

esna10×6.45%
salesforce7×4.52%
call4×2.58%
sales4×2.58%
calls3×1.94%
com3×1.94%
esna com3×1.94%
esna ilink3×1.94%
ilink3×1.94%
incoming3×1.94%
automatically2×1.29%
caller2×1.29%

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Communicat-O is a powerful multi-channel messaging solution that integrates seamlessly with Salesforce and brings together all communications across social media platforms like WhatsApp, Facebook, SMS, Telegram, Viber, Zalo, Line, Intercom and Google My Business chat into a single interface, making it easier for the companies to respond & keep track of all their previous interactions across all platforms at once place. This all-in-one interface enhances customer engagement, streamlines team collaboration, and ensures no customer interaction is missed. Businesses can efficiently manage conversations, assign chats to the right team members, and handle multiple conversations simultaneously with the multi-chat window feature. With AI-powered responses, bulk messaging, and real-time analytics, Communicat-O helps businesses optimize customer communication and drive better results. The shared inbox boosts productivity, while the mobile-ready solution allows seamless communication on the go. With additional features like pre-configured chatbot responses, automated templates, taggable conversations, & its exceptional quality of being the only seamless mobile-ready solution in the market.

Top keywords

conversations3×1.94%
customer3×1.94%
businesses2×1.29%
communicat-o2×1.29%
communication2×1.29%
interface2×1.29%
messaging2×1.29%

Frequently asked

Common questions about this comparison

Is Esna iLink or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool cheaper?

Both Esna iLink and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool offer paid plans only. Esna iLink starts at paid; Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Esna iLink or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

AppRanks cannot separate these two on rating, because neither publishes one. Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool does carry the larger published review base (40 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Esna iLink or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Both apps are one-click installs from the Salesforce AppExchange. Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool has the deeper published review base (40 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Esna iLink typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool typically suits early-stage and growth-mode teams based on its published review base (40 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Esna iLink vs Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Esna iLink

1. Listing metadata

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Esna iLink or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool cheaper?

Should I choose Esna iLink or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Which is faster to set up, Esna iLink or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Esna iLink and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

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