Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile for Salesforce AppExchange
By Fastcall
Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile is the #4 ranked field service app on Salesforce, with a 4.9 average rating from 124 reviews, as a paid app, as of Sep 9, 2026.
Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile is a Salesforce AppExchange app by Fastcall. With a rating of 4.9★ from 124 reviews, it currently ranks #4 in the Field Service category.
AppRanks data: Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile ranks #4 in Field Service on Salesforce AppExchange, placing it in the top 4% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile is a category-leading Salesforce app with a growing review traction. It is listed in the Field Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 124 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Published by Fastcall — established developer track record
Cons
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile
How Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile works
Fastcall is a Salesforce‑native CTI that brings your phone and SMS fully into Salesforce on both desktop and mobile, so reps never need a separate telephony app. Your team makes and receives calls, sends texts, and logs every interaction directly from Salesforce and Salesforce Mobile, using the interface they already know instead of juggling multiple tools.
With Fastcall, a user’s mobile phone becomes a first‑class Salesforce device. Inbound and outbound calls to mobile can be routed, recorded, and reported on just like desk calls, keeping every conversation captured as clean, reliable Salesforce data.
Fastcall also delivers powerful SMS directly in Salesforce. Every message is logged as Salesforce activity, so leaders get complete visibility into outreach, responses, and outcomes without manual data entry.
Because Fastcall is built 100% inside Salesforce, your communication data stays centralized, secure, and available for reports and dashboards. Fastcall looks and feels like Salesforce, which improves adoption and reduces training time.
The result is a Salesforce‑first phone and SMS solution that finally aligns your communications stack with the way your users already work.
Key features
- Native CTI for phone and SMS that runs inside Salesforce on both desktop and Salesforce Mobile. Fastcall quick actions in Salesforce Mobile to place outbound calls and SMS from any record, logging every interaction automatically.
- Users’ mobile phones are devices for outbound, inbound, and simulring, while keeping all activity recorded in Salesforce. Powerful SMS capabilities including 1:1 SMS, SMS-by-list, threaded conversations tied to records, and SMS automation via Flow or API.
- Automatic call and SMS logging, ensuring complete and accurate reporting. Click-to-dial, dial-by-list, IVR, queues, call recording, and configurable routing powered by Salesforce data.
- Salesforce-native reports and dashboards for real-time and historical call and SMS analytics across desktop and mobile usage. Enterprise-scale reliability leveraging Heroku and Twilio, while keeping all user interaction inside Salesforce.
- Fastcall saves hours of lost productivity by automatically logging every mobile and desktop call with complete, accurate data. Call duration, outcomes, notes, and more are captured in Salesforce without extra clicks, so your team can focus on selling.
- Fastcall is a lightweight yet powerful Salesforce CTI for worldwide phone and SMS. It supports click‑to‑dial, voicemail drop, IVR, ACD, automation, and more for mobile sales and service teams. Built on Twilio for reliability and global reach.
- These advantages and our focus on customer satisfaction have made Fastcall one of the highest‑rated Salesforce‑native phone and SMS automation apps on the marketplace, and a natural fit for teams using Einstein Conversation Insights.
- Fastcall is simple to set up with no capital expense and is installed directly from the Salesforce marketplace. It’s priced competitively, with per‑user licenses starting at $30/month, and usage fees for phone calls, minutes, and SMS applied separately.
- If Salesforce is important to you, ask us about the benefits of Fastcall—a 100% native Salesforce app for voice and SMS, and one of the highest‑rated solutions on the marketplace. Fastcall isn’t just integrated with Salesforce; it runs inside Salesforce.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Call LoggingRecord and track call details for better communication management.
- Mobile FunctionalityProvide features and tools optimized for mobile devices.
- Native CTIIntegrate native computer-telephony features for seamless communication.
Category rankings
As of Sep 10, 2026- Field Service#4of 119Top 4%
- Customer Service#17of 1,137Top 2%
- Sales#33of 1,758Top 2%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile ranks for 36 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #1
- 2.mobileRank #2
- Rank #2
Competitors & alternatives
Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile doesn't have curated competitor matchups yet. Other tracked field service apps on Salesforce:
Frequently asked questions
What is Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile?
Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile is an app for Salesforce. It currently holds a 4.9-star rating from 124 merchant reviews, and it has been listed on the marketplace since 2013. It is listed under the Field Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Fastcall.
Is Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile free?
Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile does not offer a permanent free plan on Salesforce. Pricing starts at 30, and the listed tiers are Essential Plan, Pro Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile?
Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile is actively installed across Salesforce stores tracked by AppRanks. Its review base of 124 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Field Service category on Salesforce.
Where does Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile rank on Salesforce?
Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile currently sits at position #4 in the Field Service category on Salesforce. That places it in the top 3% of 119 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile integrate with?
Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile lists 5 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Nonprofit Cloud, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.