SMS for Salesforce by Sinch Engage vs Fastcall CTI

Sinch Engage brings SMS, MMS, WhatsApp, and RCS directly into Salesforce, making it easier to reach customers, follow up fast, and keep conversations organized. Automate reminders and workflows with Agentforce, reduce no-shows, and log every message—without switching tools. Key Benefits - Send and receive two-way SMS, MMS, RCS, and WhatsApp messages in Salesforce. - Launch bulk messages from lists, reports, and campaigns. - Automate reminders, follow-ups, and alerts with Flows or Agentforce. - Use SMS keywords to update records and cut manual data entry. - Personalize messages with merge fields and templates. - View a full message history on contact and lead records. - Track delivery, replies, and engagement with built-in analytics. - Stay compliant with TCPA, GDPR, and 10DLC. How to Set Up 1. Install Sinch Engage from the Salesforce AppExchange. 2. Connect your account and provision a local, toll-free, or short code number. 3. Build automated workflows using Salesforce Flows or Agentforce. 4. Start sending messages and managing two-way conversations in Salesforce. Trusted by 65,000+ businesses worldwide, Sinch Engage offers 600+ direct carrier connections and 24/7 support.

Fastcall is a Salesforce-native CTI for calling and SMS on desktop and mobile. Your team can make and receive business calls, send texts, and capture communications in Salesforce and Salesforce Mobile—without moving between a separate telephony app and the CRM. Fastcall turns a user’s mobile phone into a connected Salesforce work device. Teams can route inbound and outbound mobile calls, record supported calls, and report on activity alongside desk-based communications, helping keep customer conversations visible in Salesforce. Fastcall also brings SMS into the Salesforce workflow. Messages can be sent from the customer context and logged as Salesforce activity, giving managers a clearer view of outreach, responses, and outcomes while reducing manual data entry. Built to look and work like Salesforce, Fastcall helps teams adopt calling and messaging in the interface they already use. The result is a Salesforce-first phone and SMS experience that keeps customer communication, activity history, and reporting connected across desktop and mobile.