Is SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile cheaper?

Both SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS and Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile offer paid plans only. SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS starts at paid; Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?

SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS (4.9★, 40 reviews) and Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile (4.9★, 123 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?

It depends on what you're optimizing for. SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS fits better if you prioritize broader integrations; Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile has more onboarding documentation maturity (123 reviews vs 40), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS typically suits early-stage and growth-mode stores based on its review-base composition (40 reviews). Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile aligns more with early-stage and growth-mode stores (123 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

SMS for Salesforce by vs Fastcall CTI: Phone & — Salesforce

SMS for Salesforce by Sinch Engage vs Fastcall CTI

Side-by-side comparison · 24 data points

SMS for Salesforce by Sinch Engage

4.9·40reviews

Salesforce text messaging made simple. Send and automate SMS, MMS, WhatsApp, and RCS directly inside Salesforce. Improve response times, personalize communication, and keep every message on record. Fast setup, built-in compliance, and 24/7 support.

Shopifypaid

Change

1. Listing metadata

Field-level data

	SMS for Salesforce by Sinch Engage	Fastcall CTI
Tagline	“Salesforce text messaging made simple. Send and automate SMS, MMS, WhatsApp, and RCS directly inside Salesforce. Improve response times, personalize communication, and keep every message on record. Fast setup, built-in compliance, and 24/7 support.”248 chars	“Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required. ”186 chars
Description	1195 / 2000 chars60% used	1198 / 2000 chars60% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Sinch	Fastcall
Listed	February 10, 2014	October 3, 2013

At a glance

9 metrics · auto-computed

Feature comparison between SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS and Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile
Metric	SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS	Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile
Rating	4.9 ★	★ 4.9 ★
Total reviews	40	★ 123
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	★ 2 tiers
Listed features	9	9
Languages	1 supported	1 supported
Listed since	Feb 2014	Oct 2013

AppRanks verdict

Generated from live data on this page

SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS and Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile are evenly matched on rating (4.9★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS at paid, Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile has the larger user base (123 reviews vs 40), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS audit • Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile audit

Last updated	—	—

3. Features

As listed by each developer

SMS for Salesforce by Sinch Engage

Two-Way Messaging Inside Salesforce Send and receive SMS, MMS, WhatsApp, and RCS directly on Salesforce records. Manage conversations in real time and keep every message logged in one place.
Reach More Customers at Once Send personalized bulk messages from Salesforce lists, reports, or campaigns. Reach the right people fast with targeted, scalable outreach in just a few clicks.
Automate Follow-Ups and Reminders Use Salesforce Flows or Agentforce to send automated SMS, MMS, WhatsApp, and RCS reminders, alerts, and follow-ups—so no customer task slips through the cracks.
Update Records Automatically with Keywords Use SMS keywords to update Salesforce records, route messages, and trigger workflows – no manual data entry required. Let customers initiate actions and keep your Salesforce records clean and up to date.
Message Templates That Save You Time Create SMS, MMS, WhatsApp, and RCS templates with merge fields to personalize messages automatically. Keep your outreach consistent, scalable, and fast across Salesforce.
See Every Conversation in One Place See a complete SMS, MMS, WhatsApp, and RCS history on Salesforce records. Give your team full context to reply faster, stay coordinated, and prevent duplicate outreach.
Built-In Messaging Analytics Access delivery reports, response metrics, and engagement insights. Know what’s working, fix issues fast, and make smarter decisions with real-time data in Salesforce.
Compliance You Can Count On Stay compliant with TCPA, GDPR, and 10DLC using built-in opt-in/opt-out tools. Sinch Engage’s 600+ direct carrier connections ensure reliable, secure message delivery.
Simple Setup, Always-On Support Install and connect Sinch Engage in minutes. Provision local, toll-free, or short code numbers quickly and start messaging fast. Our global support team is available 24/7 whenever you need help.

Fastcall CTI

Native CTI for phone and SMS that runs inside Salesforce on both desktop and Salesforce Mobile. Fastcall quick actions in Salesforce Mobile to place outbound calls and SMS from any record, logging every interaction automatically.
Users’ mobile phones are devices for outbound, inbound, and simulring, while keeping all activity recorded in Salesforce. Powerful SMS capabilities including 1:1 SMS, SMS-by-list, threaded conversations tied to records, and SMS automation via Flow or API.
Automatic call and SMS logging, ensuring complete and accurate reporting. Click-to-dial, dial-by-list, IVR, queues, call recording, and configurable routing powered by Salesforce data.
Salesforce-native reports and dashboards for real-time and historical call and SMS analytics across desktop and mobile usage. Enterprise-scale reliability leveraging Heroku and Twilio, while keeping all user interaction inside Salesforce.
Fastcall saves hours of lost productivity by automatically logging every mobile and desktop call with complete, accurate data. Call duration, outcomes, notes, and more are captured in Salesforce without extra clicks, so your team can focus on selling.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	SMS for Salesforce by Sinch Engage	Fastcall CTI
mobile	Not ranked	#1
phone	Not ranked	#1
salesforce mobile	Not ranked	#1
sms mms	#2	Not ranked
engage	#3	Not ranked

9. App details

Long-form description · keyword frequency

SMS for Salesforce by Sinch Engage

Sinch Engage brings SMS, MMS, WhatsApp, and RCS directly into Salesforce, making it easier to reach customers, follow up fast, and keep conversations organized. Automate reminders and workflows with Agentforce, reduce no-shows, and log every message—without switching tools. Key Benefits - Send and receive two-way SMS, MMS, RCS, and WhatsApp messages in Salesforce. - Launch bulk messages from lists, reports, and campaigns. - Automate reminders, follow-ups, and alerts with Flows or Agentforce. - Use SMS keywords to update records and cut manual data entry. - Personalize messages with merge fields and templates. - View a full message history on contact and lead records. - Track delivery, replies, and engagement with built-in analytics. - Stay compliant with TCPA, GDPR, and 10DLC. How to Set Up 1. Install Sinch Engage from the Salesforce AppExchange. 2. Connect your account and provision a local, toll-free, or short code number. 3. Build automated workflows using Salesforce Flows or Agentforce. 4. Start sending messages and managing two-way conversations in Salesforce. Trusted by 65,000+ businesses worldwide, Sinch Engage offers 600+ direct carrier connections and 24/7 support.

Top keywords

salesforce5×2.75%
messages4×2.20%
agentforce3×1.65%
engage3×1.65%
sinch3×1.65%
sinch engage3×1.65%
sms3×1.65%
automate2×1.10%
automate reminders2×1.10%
conversations2×1.10%
flows2×1.10%
flows or agentforce2×1.10%

Fastcall CTI

Fastcall is a Salesforce‑native CTI that brings your phone and SMS fully into Salesforce on both desktop and mobile, so reps never need a separate telephony app. Your team makes and receives calls, sends texts, and logs every interaction directly from Salesforce and Salesforce Mobile, using the interface they already know instead of juggling multiple tools. With Fastcall, a user’s mobile phone becomes a first‑class Salesforce device. Inbound and outbound calls to mobile can be routed, recorded, and reported on just like desk calls, keeping every conversation captured as clean, reliable Salesforce data. Fastcall also delivers powerful SMS directly in Salesforce. Every message is logged as Salesforce activity, so leaders get complete visibility into outreach, responses, and outcomes without manual data entry. Because Fastcall is built 100% inside Salesforce, your communication data stays centralized, secure, and available for reports and dashboards. Fastcall looks and feels like Salesforce, which improves adoption and reduces training time. The result is a Salesforce‑first phone and SMS solution that finally aligns your communications stack with the way your users already work.

Top keywords

salesforce11×6.11%
fastcall5×2.78%
mobile4×2.22%
calls3×1.67%
data3×1.67%
phone3×1.67%
sms3×1.67%
already2×1.11%
directly

SMS for Salesforce by Sinch Engage vs Fastcall CTI

SMS for Salesforce by Sinch Engage

1. Listing metadata

Fastcall CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

SMS for Salesforce by Sinch Engage · 0 changes

Fastcall CTI · 4 changes

9. App details

Frequently asked

Is SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile cheaper?

Which has better reviews, SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?

Should I choose SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?

Which is faster to set up, SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

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