SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS for Salesforce AppExchange
By Sinch
SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS is the #10 ranked field service app on Salesforce, with a 4.9 average rating from 40 reviews, as a paid app, as of July 10, 2026.
SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS is a Salesforce AppExchange app by Sinch. With a rating of 4.9★ from 40 reviews, it currently ranks #10 in the Field Service category.
AppRanks data: SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS ranks #10 in Field Service on Salesforce AppExchange, placing it in the top 9% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS is a category-leading Salesforce app with a limited review volume. It is listed in the Field Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 40 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Published by Sinch — established developer track record
Cons
- −Limited review base (40) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS
How SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS works
Sinch Engage brings SMS, MMS, WhatsApp, and RCS directly into Salesforce, making it easier to reach customers, follow up fast, and keep conversations organized. Automate reminders and workflows with Agentforce, reduce no-shows, and log every message—without switching tools.
Key Benefits - Send and receive two-way SMS, MMS, RCS, and WhatsApp messages in Salesforce. - Launch bulk messages from lists, reports, and campaigns. - Automate reminders, follow-ups, and alerts with Flows or Agentforce. - Use SMS keywords to update records and cut manual data entry. - Personalize messages with merge fields and templates. - View a full message history on contact and lead records. - Track delivery, replies, and engagement with built-in analytics. - Stay compliant with TCPA, GDPR, and 10DLC.
How to Set Up 1. Install Sinch Engage from the Salesforce AppExchange. 2. Connect your account and provision a local, toll-free, or short code number. 3. Build automated workflows using Salesforce Flows or Agentforce. 4. Start sending messages and managing two-way conversations in Salesforce.
Trusted by 65,000+ businesses worldwide, Sinch Engage offers 600+ direct carrier connections and 24/7 support.
Key features
- Two-Way Messaging Inside Salesforce Send and receive SMS, MMS, WhatsApp, and RCS directly on Salesforce records. Manage conversations in real time and keep every message logged in one place.
- Reach More Customers at Once Send personalized bulk messages from Salesforce lists, reports, or campaigns. Reach the right people fast with targeted, scalable outreach in just a few clicks.
- Automate Follow-Ups and Reminders Use Salesforce Flows or Agentforce to send automated SMS, MMS, WhatsApp, and RCS reminders, alerts, and follow-ups—so no customer task slips through the cracks.
- Update Records Automatically with Keywords Use SMS keywords to update Salesforce records, route messages, and trigger workflows – no manual data entry required. Let customers initiate actions and keep your Salesforce records clean and up to date.
- Message Templates That Save You Time Create SMS, MMS, WhatsApp, and RCS templates with merge fields to personalize messages automatically. Keep your outreach consistent, scalable, and fast across Salesforce.
- See Every Conversation in One Place See a complete SMS, MMS, WhatsApp, and RCS history on Salesforce records. Give your team full context to reply faster, stay coordinated, and prevent duplicate outreach.
- Built-In Messaging Analytics Access delivery reports, response metrics, and engagement insights. Know what’s working, fix issues fast, and make smarter decisions with real-time data in Salesforce.
- Compliance You Can Count On Stay compliant with TCPA, GDPR, and 10DLC using built-in opt-in/opt-out tools. Sinch Engage’s 600+ direct carrier connections ensure reliable, secure message delivery.
- Simple Setup, Always-On Support Install and connect Sinch Engage in minutes. Provision local, toll-free, or short code numbers quickly and start messaging fast. Our global support team is available 24/7 whenever you need help.
Category rankings
As of Jul 10, 2026- Field Service#10of 116Top 9%
- Marketing Automation#13of 152Top 9%
- Marketing#54of 931Top 6%
- Customer Service#59of 1,107Top 6%
- Sales#103of 1,708Top 7%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS ranks for 10 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCSdoesn't have curated competitor matchups yet. Other tracked field service apps on Salesforce:
Frequently asked questions
What is SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS?
SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS is an app for Salesforce. It currently holds a 4.9-star rating from 40 merchant reviews, and it has been listed on the marketplace since 2014. It is listed under the Field Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Sinch.
Is SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS free?
SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS does not offer a permanent free plan on Salesforce. Pricing starts at 10, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS?
SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Field Service category on Salesforce.
Where does SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS rank on Salesforce?
SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS currently sits at position #10 in the Field Service category on Salesforce. That places it in the top 9% of 116 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS integrate with?
SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Pardot, Sales Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.