Which works better for small vs large Salesforce AppExchange admins?

ServiceMax Core - Field Service Management typically suits early-stage and growth-mode teams based on its published review base (42 reviews). Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile typically suits early-stage and growth-mode teams based on its published review base (124 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

ServiceMax Core vs Fastcall CTI: Native — Salesforce

ServiceMax Core - Field Service Management vs Fastcall CTI

Side-by-side comparison · 24 data points

ServiceMax Core - Field Service Management

4.7·42reviews

ServiceMax is a leader in Field Service Management and the go-to platform for hundreds of companies globally. Built on the Salesforce Platform, ServiceMax helps service organizations exceed customer expectations with innovative software and services.

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1. Listing metadata

Field-level data

	ServiceMax Core - Field Service Management	Fastcall CTI
Tagline	“ServiceMax is a leader in Field Service Management and the go-to platform for hundreds of companies globally. Built on the Salesforce Platform, ServiceMax helps service organizations exceed customer expectations with innovative software and services.”250 chars	“Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required. ”186 chars
Description	888 / 2000 chars44% used	1198 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+8 more	en
Platforms	Salesforce	Salesforce
Developer	ServiceMax, Inc.	Fastcall

At a glance

8 metrics · auto-computed

Feature comparison between ServiceMax Core - Field Service Management and Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile
Metric	ServiceMax Core - Field Service Management	Fastcall CTI: Native Lightning Dialer \| Inbound IVR Phone Routing \| SMS \| Mobile
Rating	4.7 ★	★ 4.9 ★
Total reviews	42	★ 124
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 2 tiers
Listed features	3	★ 9
Languages	13 supported	1 supported
Listed since	Sep 2007	Oct 2013

AppRanks verdict

Generated from live data on this page

The call

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile edges out ServiceMax Core - Field Service Management on rating (4.9★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

Pricing entry tiers: ServiceMax Core - Field Service Management at paid, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the larger user base (124 reviews vs 42), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. ServiceMax Core - Field Service Management's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile; mid-market and enterprise admins with specific feature requirements should evaluate both — ServiceMax Core - Field Service Management's 42-review base may include the workflow context that matches your specific use case better than Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: ServiceMax Core - Field Service Management audit • Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile audit

Listed	September 13, 2007	October 3, 2013

Last updated	—	—

3. Features

As listed by each developer

ServiceMax Core - Field Service Management

WE ARE PROVEN: A thriving community of successful field service deployments like Hyster-Yale, Nilfisk, Marel, TopCon, MilliporeSigma, GE, Medtronic and Pitney Bowes use ServiceMax to capture opportunities in increasingly complex service environments.
WE ARE COMPREHENSIVE: A field service platform with a complete set of field service business processes, including work order management, entitlements and pricing, parts and trunk stock management, installed base management and invoicing.
WE ARE BUILT ON SALESFORCE: As the first field service software provider to see the potential of Salesforce’s App Cloud, we’re native on Salesforce CRM and Service Cloud – providing more than just an add-on for scheduling and service requests.

Fastcall CTI

Native CTI for phone and SMS that runs inside Salesforce on both desktop and Salesforce Mobile. Fastcall quick actions in Salesforce Mobile to place outbound calls and SMS from any record, logging every interaction automatically.
Users’ mobile phones are devices for outbound, inbound, and simulring, while keeping all activity recorded in Salesforce. Powerful SMS capabilities including 1:1 SMS, SMS-by-list, threaded conversations tied to records, and SMS automation via Flow or API.
Automatic call and SMS logging, ensuring complete and accurate reporting. Click-to-dial, dial-by-list, IVR, queues, call recording, and configurable routing powered by Salesforce data.
Salesforce-native reports and dashboards for real-time and historical call and SMS analytics across desktop and mobile usage. Enterprise-scale reliability leveraging Heroku and Twilio, while keeping all user interaction inside Salesforce.
Fastcall saves hours of lost productivity by automatically logging every mobile and desktop call with complete, accurate data. Call duration, outcomes, notes, and more are captured in Salesforce without extra clicks, so your team can focus on selling.
Fastcall is a lightweight yet powerful Salesforce CTI for worldwide phone and SMS. It supports click‑to‑dial, voicemail drop, IVR, ACD, automation, and more for mobile sales and service teams. Built on Twilio for reliability and global reach.
These advantages and our focus on customer satisfaction have made Fastcall one of the highest‑rated Salesforce‑native phone and SMS automation apps on the marketplace, and a natural fit for teams using Einstein Conversation Insights.
Fastcall is simple to set up with no capital expense and is installed directly from the Salesforce marketplace. It’s priced competitively, with per‑user licenses starting at $30/month, and usage fees for phone calls, minutes, and SMS applied separately.
If Salesforce is important to you, ask us about the benefits of Fastcall—a 100% native Salesforce app for voice and SMS, and one of the highest‑rated solutions on the marketplace. Fastcall isn’t just integrated with Salesforce; it runs inside Salesforce.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	ServiceMax Core - Field Service Management	Fastcall CTI
field service management	#1	Not ranked
salesforce mobile	Not ranked	#1
mobile	Not ranked	#2
mobile app	Not ranked	#2
field service	#3	Not ranked

7. App details

Long-form description · keyword frequency

ServiceMax Core - Field Service Management

ServiceMax helps businesses achieve field service excellence to drive new sources of revenue and greater efficiencies by enabling all of the following key capabilities: - Installed Base Management - Work Planning & Scheduling - Service Requests & Work Order Management - Mobile Field Service Management - Warranties & Contracts - Parts, Returns & Depot Repair Management - Proactive Maintenance - Insights from Dashboards & KPIs ServiceMax provides extra value with extended applications for: - Connected Field Service - the first IoT-enabled solution for proactive field service - Scheduling Optimization - world-class optimization that’s part of a comprehensive field service solution - Self-Service Customer & Contractor Communities - extends customer and third-party partner visibility to critical ServiceMax functionality - Secure, real-time communication for the mobile workforce

Top keywords

service6×5.00%
field5×4.17%
field service5×4.17%
management4×3.33%
servicemax3×2.50%
customer2×1.67%
mobile2×1.67%
optimization2×1.67%
proactive2×1.67%
scheduling2×1.67%
work2×1.67%

Fastcall CTI

Fastcall is a Salesforce‑native CTI that brings your phone and SMS fully into Salesforce on both desktop and mobile, so reps never need a separate telephony app. Your team makes and receives calls, sends texts, and logs every interaction directly from Salesforce and Salesforce Mobile, using the interface they already know instead of juggling multiple tools. With Fastcall, a user’s mobile phone becomes a first‑class Salesforce device. Inbound and outbound calls to mobile can be routed, recorded, and reported on just like desk calls, keeping every conversation captured as clean, reliable Salesforce data. Fastcall also delivers powerful SMS directly in Salesforce. Every message is logged as Salesforce activity, so leaders get complete visibility into outreach, responses, and outcomes without manual data entry. Because Fastcall is built 100% inside Salesforce, your communication data stays centralized, secure, and available for reports and dashboards. Fastcall looks and feels like Salesforce, which improves adoption and reduces training time. The result is a Salesforce‑first phone and SMS solution that finally aligns your communications stack with the way your users already work.

Top keywords

salesforce11×6.11%
fastcall5×2.78%
mobile4×2.22%
calls3×1.67%
data3×1.67%
phone3×1.67%
sms3×1.67%
already2×1.11%

Frequently asked

Common questions about this comparison

Is ServiceMax Core - Field Service Management or Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile cheaper?

Both ServiceMax Core - Field Service Management and Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile offer paid plans only. ServiceMax Core - Field Service Management starts at paid; Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, ServiceMax Core - Field Service Management or Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile?

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the higher average rating (4.9★ from 124 reviews) compared to ServiceMax Core - Field Service Management (4.7★ from 42 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose ServiceMax Core - Field Service Management or Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile?

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile holds the higher average rating (4.9★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, ServiceMax Core - Field Service Management or Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile?

Both apps are one-click installs from the Salesforce AppExchange. Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the deeper published review base (124 vs 42), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

ServiceMax Core - Field Service Management vs Fastcall CTI

ServiceMax Core - Field Service Management

1. Listing metadata

Fastcall CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

ServiceMax Core - Field Service Management · 0 changes

Fastcall CTI · 4 changes

7. App details

Frequently asked

Is ServiceMax Core - Field Service Management or Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile cheaper?

Which has better reviews, ServiceMax Core - Field Service Management or Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile?

Should I choose ServiceMax Core - Field Service Management or Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile?

Which is faster to set up, ServiceMax Core - Field Service Management or Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile?

See full keyword rankings, install trends, and weekly alerts

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