- Category rank
- #687 in Customer Service
- Price from
- $50,000 / company / one-time (USD)
- Listing audit
- 65/100
Knowledge Centered Support is a Salesforce AppExchange app by Stone Cobra.
Knowledge Centered Support is the #687 ranked Customer Service app on Salesforce, as a paid app, as of Oct 20, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 20, 2026
Knowledge Centered Support ranks #687 of 1,152 in Customer Service on Salesforce. It has no reviews on Salesforce yet. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2011
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Knowledge Centered Support
How Knowledge Centered Support works
Harness Knowledge to get More from Your Support Center!
Auto-Search Relevant knowledge articles are automatically searched when a case is viewed. Updating information on the case continues to refine the knowledge suggestions. Key words and codes in the case can be isolated to find targeted information.
Effortless Knowledge Capture Enable support agents to author knowledge articles in the flow. Creating a new knowledge article is easy with the one-click action, transferring collected symptoms, causes, solutions and keywords into your article templates. Make it easy for agents to quickly publish answers to new issues to maximize KCSSM case deflection.
Coaching and Assessments Ensure the success of your KCS program with built-in coaching and assessments that enable a closed-loop feedback process, encouraging continuous improvement.
KCS was developed by and is a service mark of the Consortium for Service Innovation, www.serviceinnovation.org
Key features
- <b>Relevant knowledge articles</b> are automatically searched when a case is viewed.
- <b> Seamless integration</b> within the case management flow makes the capturing and creation of knowledge a natural process.
- <b>Real-Time Coaching and Assessments</b> ensures closed-loop feedback.
