FedEx Shipping App vs Knowledge Centered Support

Ship with FedEx without leaving Salesforce and streamline your organization’s shipping, fulfillment, tracking, and returns. Use Zenkraft’s 100% Salesforce native app to: ☑ Easily ship with FedEx (ground, domestic, international, express freight, same day, Sat delivery, Cold Chain) and 200+ other global carriers (supports parcel, LTL, and owned-fleet shipping types) ☑ Provide customers with multiple delivery options (including in-store pick-ups) ☑ Offer estimated delivery dates & calculate costs for a better experience ☑ Reduce manual tasks with automated shipping labels & documentation, scale and printer integrations ☑ Reduce service costs by empowering customers with shipment tracking and real-time tracking updates ☑ Streamline & simplify returns processing, RMA creation, and returns pick-up ☑ Drive more post-sale traffic by providing delivery status on your branded website vs a carrier’s site With over 150 million shipments globally, Zenkraft operates cross-cloud, in Retail, Consumer Goods, eCommerce, Manufacturing, Healthcare/Life Sciences, Service, and Legal and Financial Services. FedEx service marks are owned by Federal Express Corporation and used with their permission

Harness Knowledge to get More from Your Support Center! Auto-Search Relevant knowledge articles are automatically searched when a case is viewed. Updating information on the case continues to refine the knowledge suggestions. Key words and codes in the case can be isolated to find targeted information. Effortless Knowledge Capture Enable support agents to author knowledge articles in the flow. Creating a new knowledge article is easy with the one-click action, transferring collected symptoms, causes, solutions and keywords into your article templates. Make it easy for agents to quickly publish answers to new issues to maximize KCSSM case deflection. Coaching and Assessments Ensure the success of your KCS program with built-in coaching and assessments that enable a closed-loop feedback process, encouraging continuous improvement. KCS was developed by and is a service mark of the Consortium for Service Innovation, www.serviceinnovation.org