RightAnswers | Enterprise Knowledge Management for Salesforce AppExchange
RightAnswers | Enterprise Knowledge Management is the #298 ranked customer service app on Salesforce, with a 5.0 average rating from 1 review, with a free plan available, as of Sep 8, 2026.
RightAnswers | Enterprise Knowledge Management is a Salesforce AppExchange app by Upland Software. With a rating of 5.0★ from 1 reviews, it currently ranks #298 in the Customer Service category.
AppRanks data: RightAnswers | Enterprise Knowledge Management ranks #298 in Customer Service on Salesforce AppExchange, placing it in the top 27% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
RightAnswers | Enterprise Knowledge Management is a category-leading Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Upland Software — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
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About RightAnswers | Enterprise Knowledge Management
How RightAnswers | Enterprise Knowledge Management works
Having useful knowledge that’s easy to find is a fundamental need of any service and support center. RightAnswers’ workflows and processes employ knowledge best practices to ensure your knowledgebase and access to content is flexible, complete and up-to-date.
Seamless integration with Salesforce means agents find knowledge without leaving their Salesforce screen, easing their work and reducing training time. Our powerful search, advanced filters, tagging, favorites and FAQs lets agents, customers and end-users quickly find answers. Social aspects such as forums and comments enable users to help each other.
With 450+ clients and 10s of millions of users, we streamlined the onboarding process to get you up-and-running in 90 days or less. Our unique, complimentary Client Success Program provides the necessary expertise to continually drive effectiveness and adoption throughout the course of our relationship.
- 38% increase in NPS
- 14% improvement in customer satisfaction
- 78% successful self-service searches
- 38% reduction in call volume due to web and mobile self-service
- 50% reduction in time to proficiency
- 70% increase in service rep retention
Key features
- The only best-of-breed knowledge provider that is KCS Verified V6
- Seamless integration with Salesforce
- Full implementation of your knowledge initiative in 90 days or less
Category rankings
As of Sep 9, 2026- Customer Service#298of 1,112Top 27%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
RightAnswers | Enterprise Knowledge Management ranks for 3 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
RightAnswers | Enterprise Knowledge Management doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is RightAnswers | Enterprise Knowledge Management?
RightAnswers | Enterprise Knowledge Management is an app for Salesforce. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2011. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Upland Software.
Who uses RightAnswers | Enterprise Knowledge Management?
RightAnswers | Enterprise Knowledge Management is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does RightAnswers | Enterprise Knowledge Management rank on Salesforce?
RightAnswers | Enterprise Knowledge Management currently sits at position #298 in the Customer Service category on Salesforce. That places it in the top 27% of 1,112 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What languages does RightAnswers | Enterprise Knowledge Management support?
RightAnswers | Enterprise Knowledge Management declares support for 14 languages on its Salesforce marketplace listing: nl, en, fr, de, da, it, with 8 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.