FedEx Shipping App vs RightAnswers | Enterprise Knowledge Management

Ship with FedEx without leaving Salesforce and streamline your organization’s shipping, fulfillment, tracking, and returns. Use Zenkraft’s 100% Salesforce native app to: ☑ Easily ship with FedEx (ground, domestic, international, express freight, same day, Sat delivery, Cold Chain) and 200+ other global carriers (supports parcel, LTL, and owned-fleet shipping types) ☑ Provide customers with multiple delivery options (including in-store pick-ups) ☑ Offer estimated delivery dates & calculate costs for a better experience ☑ Reduce manual tasks with automated shipping labels & documentation, scale and printer integrations ☑ Reduce service costs by empowering customers with shipment tracking and real-time tracking updates ☑ Streamline & simplify returns processing, RMA creation, and returns pick-up ☑ Drive more post-sale traffic by providing delivery status on your branded website vs a carrier’s site With over 150 million shipments globally, Zenkraft operates cross-cloud, in Retail, Consumer Goods, eCommerce, Manufacturing, Healthcare/Life Sciences, Service, and Legal and Financial Services. FedEx service marks are owned by Federal Express Corporation and used with their permission

Having useful knowledge that’s easy to find is a fundamental need of any service and support center. RightAnswers’ workflows and processes employ knowledge best practices to ensure your knowledgebase and access to content is flexible, complete and up-to-date. Seamless integration with Salesforce means agents find knowledge without leaving their Salesforce screen, easing their work and reducing training time. Our powerful search, advanced filters, tagging, favorites and FAQs lets agents, customers and end-users quickly find answers. Social aspects such as forums and comments enable users to help each other. With 450+ clients and 10s of millions of users, we streamlined the onboarding process to get you up-and-running in 90 days or less. Our unique, complimentary Client Success Program provides the necessary expertise to continually drive effectiveness and adoption throughout the course of our relationship. Typical results: • 38% increase in NPS • 14% improvement in customer satisfaction • 78% successful self-service searches • 38% reduction in call volume due to web and mobile self-service • 50% reduction in time to proficiency • 70% increase in service rep retention