Concentrix Connected Care Platform (CCP) is the #562 ranked customer service app on Salesforce, with a free plan available, as of Sep 12, 2026.
Concentrix Connected Care Platform (CCP) is a Salesforce AppExchange app by Concentrix.
AppRanks data: Concentrix Connected Care Platform (CCP) ranks #562 in Customer Service on Salesforce AppExchange, placing it in the top 50% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Concentrix Connected Care Platform (CCP) is a newly-listed Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Concentrix — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Concentrix Connected Care Platform (CCP)
How Concentrix Connected Care Platform (CCP) works
Concentrix CCP is a modern, customer support application tailored for connected vehicle customers built on Salesforce Automotive Cloud providing faster deployment, easier data integration, and a holistic view of your customers without the hassles of siloed service providers or systems. With the power & efficiency of CCP combined with our experienced 24/7 CNX operations, we are bringing the power of Salesforce into your customers’ experience at the most critical point of need.
- Intuitive case management design improves agent efficiency & reduces call handling time
- Emergency Support (ACN, SOS/eCall, Distressed Driver and Roadside)
- Stolen Vehicle Tracking Services
- Subscription Information & Management
- Remote Commands Features
- PSAP Integration Ready
- Support the unique needs of your connected vehicle customer.
- Standard monthly subscription fees allow for better planning and budgeting
- Continuous deployment of new features and enhancements
- Quicker time-to-value for new technology deployment and reduced long-term risk
- Leverage extensive Concentrix history of supporting connected vehicle customers
Key features
- Your New Customer Support Deployed Quickly Built on Salesforce Automotive Cloud, CCP is tailored for connected vehicle support providing easier data integration and a holistic view of your customers without the hassles of siloed service providers.
- Expert Safety + Security Delivered 24/7/365 With decades of experience, CCP provides reliable support for critical features like Automatic Crash Notification (ACN), SOS Button presses, Roadside Assistance, Distressed Driver & Stolen Vehicle Recovery.
- Easier Connected Vehicle Data Integration From remote commands to POI Send-to-Car, CCP is designed with API readiness in mind and benefits from our proven experience integrating with MuleSoft and Data Cloud.
- Quicker Time-To-Value for New Technology Deployment • Invest more in quality Emergency Response & Customer Care teams and less on unique platform development. • Benefit from continuous deployment of new features & enhancements
- CCP deploys quickly and easily integrates with CCaaS and other data systems • Concentrix has vast experience working with multiple CCaaS providers • Integration ready for Intrado PSAP Solutions & other providers as needed
- Specifically designed for Connected Vehicle customer data & needs • API/System Integration Ready for features & data • Data flows & end points are pre-defined to support integration of status, location data & remote commands
Category rankings
As of Sep 12, 2026- Customer Service#562of 1,137Top 50%
- It And Administration#838of 1,502Top 56%
- Productivity#882of 1,664Top 54%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Concentrix Connected Care Platform (CCP) doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Concentrix Connected Care Platform (CCP)?
Concentrix Connected Care Platform (CCP) is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2024. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Concentrix.
Is Concentrix Connected Care Platform (CCP) free?
Concentrix Connected Care Platform (CCP) does not offer a permanent free plan on Salesforce. Pricing starts at 5000, and the listed tiers are Small Support Team(up to 35 members), Medium Support Team(up to 100 members), Large Support Team (up to 200 members). Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Concentrix Connected Care Platform (CCP)?
Concentrix Connected Care Platform (CCP) is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Concentrix Connected Care Platform (CCP) rank on Salesforce?
Concentrix Connected Care Platform (CCP) currently sits at position #562 in the Customer Service category on Salesforce. That places it in the top 49% of 1,137 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Concentrix Connected Care Platform (CCP) integrate with?
Concentrix Connected Care Platform (CCP) lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, CDP, Tableau CRM, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Concentrix Connected Care Platform (CCP) support?
Concentrix Connected Care Platform (CCP) declares support for 3 languages on its Salesforce marketplace listing: en, fr, es. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.