Universal Hierarchy Viewer for Salesforce AppExchange
Universal Hierarchy Viewer is the #479 ranked customer service app on Salesforce, with a 5.0 average rating from 2 reviews, with a free plan available, as of July 13, 2026.
Universal Hierarchy Viewer is a Salesforce AppExchange app by Salesforce Labs. With a rating of 5.0★ from 2 reviews, it currently ranks #479 in the Customer Service category.
AppRanks data: Universal Hierarchy Viewer ranks #479 in Customer Service on Salesforce AppExchange, placing it in the top 44% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Universal Hierarchy Viewer is a category-leading Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
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About Universal Hierarchy Viewer
How Universal Hierarchy Viewer works
Overview The Universal Hierarchy Viewer is a high-performance LWC designed to overcome standard Salesforce hierarchy limitations. Built for scale, it allows users to navigate complex relationships across any standard or custom object in a unified, interactive interface.
Key Features Universal Object Support: Works with any object using self-lookups or parent-child relationships. Interactive Drag & Drop: Effortlessly reparent records within the tree to update data in real-time. Performance at Scale: Utilizes lazy loading to support deep hierarchies and large datasets without lag. Advanced Navigation: Includes global search and breadcrumb navigation for a seamless experience. Extensible Actions: Launch Flows, Apex, or URL navigations directly from tree nodes.
Business Value Data Hygiene: Quickly identify and fix misaligned records with intuitive visual tools. Productivity: View and act on related records from a single screen to eliminate "tab fatigue." Native Security: Fully respects Salesforce CRUD, FLS, and Sharing Settings.
Key features
- Universal Object Support: Navigate hierarchies for any standard or custom object with self-lookups or parent-child relationships. Multiple objects in the same Hierarchy
- Drag-and-Drop Reparenting: Easily move records within the tree structure to update parent relationships in real-time.
- Extensible Action Framework: Launch Flows, Apex actions, or record navigation directly from the tree grid interface.
- Global Hierarchy Search: Quickly locate any record within the tree structure using the integrated real-time search and filtering bar.
- Multi-Select Record Mover: Select and move multiple records at once to restructure large hierarchies in seconds instead of one by one.
- Inline Editing: Real-time data updates directly within the hierarchy rows.
Category rankings
As of Jul 13, 2026- Customer Service#479of 1,110Top 44%
- Sales#771of 1,712Top 46%
- Productivity#809of 1,629Top 50%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Universal Hierarchy Viewer ranks for 24 keywords across Salesforce AppExchange. Here are the top 3:
- 1.withinRank #2
- Rank #2
- Rank #2
Competitors & alternatives
Universal Hierarchy Viewer doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Universal Hierarchy Viewer?
Universal Hierarchy Viewer is an app for Salesforce. It currently holds a 5.0-star rating from 2 merchant reviews, and it has been listed on the marketplace since 2026. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Salesforce Labs.
Is Universal Hierarchy Viewer free?
Universal Hierarchy Viewer offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Universal Hierarchy Viewer?
Universal Hierarchy Viewer is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Universal Hierarchy Viewer rank on Salesforce?
Universal Hierarchy Viewer currently sits at position #479 in the Customer Service category on Salesforce. That places it in the top 43% of 1,110 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Universal Hierarchy Viewer integrate with?
Universal Hierarchy Viewer lists 7 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Experience Cloud, Sales Cloud, Service Cloud, Platform Cloud, plus 1 additional integrations listed on the marketplace page. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.