Is CXone Agent or Hide Ticket Fields cheaper?

Both CXone Agent and Hide Ticket Fields offer paid plans only. CXone Agent starts at Free; Hide Ticket Fields starts at Free. Compare the per-tier features in the Pricing section above before committing.

Should I choose CXone Agent or Hide Ticket Fields?

AppRanks cannot separate these two on rating, because neither publishes one. Hide Ticket Fields does carry the larger published review base (865 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, CXone Agent or Hide Ticket Fields?

Both apps are one-click installs from the Zendesk Marketplace. Hide Ticket Fields has the deeper published review base (865 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

CXone Agent typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Hide Ticket Fields typically suits early-stage and growth-mode teams based on its published review base (865 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between CXone Agent and Hide Ticket Fields?

Migration support varies by app and category. CXone Agent and Hide Ticket Fields both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from CXone Agent" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

CXone Agent vs Hide Ticket Fields — Zendesk

CXone Agent vs Hide Ticket Fields

Name: CXone Agent
Availability: OnlineOnly

Side-by-side comparison · 24 data points

CXone Agent

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CXone Agent for Zendesk: Boost agent productivity & customer satisfaction.

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1. Listing metadata

Field-level data

	CXone Agent	Hide Ticket Fields
Tagline	“CXone Agent for Zendesk: Boost agent productivity & customer satisfaction.”74 chars	“Simply choose which ticket fields to hide from agents”53 chars
Description	2863 / 5000 chars57% used	1707 / 5000 chars34% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	NICE CXone	SweetHawk
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

Feature comparison between CXone Agent and Hide Ticket Fields
Metric	CXone Agent	Hide Ticket Fields
Rating	—	5.0 ★
Total reviews	0	865
Free plan	Yes	Yes
Pricing	Free	Free

3. App details

Long-form description · keyword frequency

CXone Agent

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing. NICE CXone Agent for Zendesk consolidates your customer context and contact center controls into a single interface, for more efficient agents and exceptional experiences. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service. Use your Zendesk CRM data to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction. Deploy in hours and scale as your business needs evolve. Benefits: Personalize every interaction Identify customers using your Zendesk data to route them to best-suited resource Increase customer satisfaction by ensuring each contact is handled by the best-qualified resource. Shorten average handle time by delivering all relevant customer information to the agent before the interaction begins journey so they can deliver more personalized experiences that take less effort, make customers feel valued and set you apart from the competition. Improve Average Handle Time and First Call Resolution by reducing the number of transfers, consultations and follow-up calls. Increase agent satisfaction by empowering them to deliver better outcomes for customers and the business. Increase agent efficiency Give your agents an integrated desktop for quick and easy access to the tools and information they need to handle more interactions in less time. Improve contact handle time by automatically delivering a holistic view of the customer’s history directly to your agent’s desktop so they can quickly determine the next best action. Streamline call handling with an integrated softphone and click-to-dial capabilities. Reduce after-call work by automatically updating your Zendesk system with contact center interaction data. Decrease agent effort with a unified desktop that eliminates the time spent navigating between separate applications. Make better decisions Create holistic customer journey information by automatically synchronizing data between your contact center and Zendesk system. Improve the scope, quality and accuracy of your customer data by eliminating errors from manual updates so agents have the most current customer context. Enhance customer experiences by empowering agents with the most comprehensive and current customer insights. Empower agent self-management through performance and productivity reports. Accelerate operational agility with a tested, pre-built integration Deploy in hours, not days or weeks. Eliminate the costs of building and maintaining custom-built integrations. Update and scale easily, when it suits your schedule and business needs.

Top keywords

customer10×2.43%
agent9×2.19%
time7×1.70%
zendesk7×1.70%
customers6×1.46%
handle6×1.46%
agents5×1.22%
contact5×1.22%
data5×1.22%
handle time4×0.97%
information4×0.97%
automatically3×0.73%

Hide Ticket Fields

Hide ticket fields you don't want agents to see This simple and straight forward app hides ticket fields you select in the agent interface for all agents. Need more functionality? Should you have the need for more advanced and granular control and need to hide fields based on the role(s) or group the agent is a member of and/or based on the value of another ticket field, please try out the powerful Field Rules app. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Top keywords

zendesk7×2.61%
agents4×1.49%
tickets4×1.49%
agent3×1.12%
fields3×1.12%
processes3×

CXone Agent vs Hide Ticket Fields

CXone Agent

1. Listing metadata

2. Categories & rankings

Hide Ticket Fields

At a glance

AppRanks verdict

3. App details

Frequently asked

Is CXone Agent or Hide Ticket Fields cheaper?

Should I choose CXone Agent or Hide Ticket Fields?

Which is faster to set up, CXone Agent or Hide Ticket Fields?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between CXone Agent and Hide Ticket Fields?

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