Side-by-side comparison · 24 data points
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
| Tidio ‑ Live Chat & AI Chatbot | RT | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Tidio ‑ Live Chat & AI Chatbot | RT: Zalo Live Chat |
|---|---|---|
| Rating | 4.7 ★ | ★ 4.9 ★ |
| Total reviews | ★ 1.3k | 4 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | — |
| Listed features | ★ 5 | 3 |
| Featured placements | 2 | — |
| Review velocity (30d) | 30 new | — |
| Languages | 6 supported | 1 supported |
| Listed since | Jul 2014 | Aug 2021 |
RT: Zalo Live Chat edges out Tidio ‑ Live Chat & AI Chatbot on rating (4.9★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Tidio ‑ Live Chat & AI Chatbot at Free plan available, RT: Zalo Live Chat at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Tidio ‑ Live Chat & AI Chatbot has the larger user base (1,285 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. RT: Zalo Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to RT: Zalo Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Tidio ‑ Live Chat & AI Chatbot's 1,285-review base may include the workflow context that matches your specific use case better than RT: Zalo Live Chat's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Tidio ‑ Live Chat & AI Chatbot audit • RT: Zalo Live Chat audit
| Last updated | — | — |
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| Keyword | Tidio ‑ Live Chat & AI Chatbot | RT |
|---|---|---|
| help desk | #12 | #55 |
| live chat | #2 | #912 |
| live chat app | #1 | #107 |
| ai live chat | #14 | #982 |
| chat | #3 | #177 |
Not featured in any section recently.
| Signal | Tidio ‑ Live Chat & AI Chatbot | RT |
|---|---|---|
| Average rating | 4.7 ★ (1.3k) | 4.9 ★ (4) |
| Rating distribution | 585% 48% 31% 22% 14% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +8 | — |
| Reviews · last 30 days | +30 | — |
| Reviews · last 90 days | +111 | — |
Both Tidio ‑ Live Chat & AI Chatbot and RT: Zalo Live Chat offer paid plans only. Tidio ‑ Live Chat & AI Chatbot starts at Free plan available; RT: Zalo Live Chat starts at Free. Compare the per-tier features in the Pricing section above before committing.
RT: Zalo Live Chat has the higher average rating (4.9★ from 4 reviews) compared to Tidio ‑ Live Chat & AI Chatbot (4.7★ from 1,285 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Tidio ‑ Live Chat & AI Chatbot fits better if you prioritize broader integrations; RT: Zalo Live Chat is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Tidio ‑ Live Chat & AI Chatbot has more onboarding documentation maturity (1,285 reviews vs 4), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Tidio ‑ Live Chat & AI Chatbot typically suits early-stage and growth-mode stores based on its review-base composition (1,285 reviews). RT: Zalo Live Chat aligns more with early-stage and growth-mode stores (4 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
I appreciate the Tidio app. It makes responding to customer queries much more efficient. I appreciate that I can feed it a ton of background knowledge on the business and website and it synthesizes it for me.
NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.
Very effective in live chat support and lead capture
Great for handling customer support if you run 1 brand with multiple channels
No reviews yet.
Migration support varies by app and category. Tidio ‑ Live Chat & AI Chatbot and RT: Zalo Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from RT: Zalo Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
