Tidio vs WappAI

Tidio gives your Shopify store one AI chatbot for sales and customer service, plus live chat and a help desk. Lyro, the AI agent, starts proactive chats on product pages and makes product recommendations from what's in stock. As AI customer service, it answers FAQs and order status questions in the shopper's language. Your team handles every support ticket in one inbox for email, Instagram, WhatsApp and Facebook Messenger, with Shopify orders beside each chat. Add a help center for self service.

Customer questions don’t stop when your team gets busy. Connect your existing WhatsApp account with a QR scan and add your store and business information. WappAI uses AI to answer questions about products, orders, shipping and policies in the customer’s language. When human help is needed, it alerts your team with the reason and conversation summary so they can step in with context. Manage conversations, knowledge and AI activity from one simple dashboard.