Vennie vs Tidio ‑ Live Chat & AI Chatbot
Side-by-side comparison · 24 data points
Tidio ‑ Live Chat & AI Chatbot
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
ShopifyFree plan available
At a glance
| Metric | Tidio ‑ Live Chat & AI Chatbot | Vennie: AI Chatbot for Zendesk |
|---|---|---|
| Rating | 4.8 ★ | ★ 5.0 ★ |
| Total reviews | ★ 1.2k | 4 |
| Free plan | ★ Yes | — |
| Pricing | ★ Free plan available | From $99/month |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | ★ 5 | 4 |
| Featured placements | 3 | — |
| Review velocity (30d) | 30 new | — |
| Languages | 6 supported | 1 supported |
| Listed since | Jul 2014 | Sep 2024 |
AppRanks verdict
Generated from live data on this pageVennie: AI Chatbot for Zendesk edges out Tidio ‑ Live Chat & AI Chatbot on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. On pricing, Tidio ‑ Live Chat & AI Chatbot offers a free tier (Free plan available) while Vennie: AI Chatbot for Zendesk starts at From $99/month. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Tidio ‑ Live Chat & AI Chatbot has the larger user base (1,226 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Vennie: AI Chatbot for Zendesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Vennie: AI Chatbot for Zendesk; mid-market and enterprise merchants with specific feature requirements should evaluate both — Tidio ‑ Live Chat & AI Chatbot's 1,226-review base may include the workflow context that matches your specific use case better than Vennie: AI Chatbot for Zendesk's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Tidio ‑ Live Chat & AI Chatbot audit • Vennie: AI Chatbot for Zendesk audit
1. Listing metadata
Field-level data| Tidio ‑ Live Chat & AI Chatbot | Vennie | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
2. Pricing & plans
Listed prices · monthly · USDTier
Tidio ‑ Live Chat & AI Chatbot
Vennie
Free
Free
—
- Live Chat - conversations with 50 users
- Flows: with up to 100 visitors/mo
- Ticketing
- Mobile app
- Social media integrations
Starter
99
- Includes 400 generated messages
- Responses to emails
- Dynamic Shopify and knowledge base
Paid #1
Customer
29
- All Free plan features
- Analytics
- Live visitors list
- Operating hours
- Tidio AI reply assistant
- Live chat support (24/5)
Business
499
- Includes 3,000 generated messages
- All "Starter" features
- Dedicated support
- Unlimited team members
Paid #2
Flows
29
- All Free plan features
- Automation analytics
- Chatbots templates
- Visual chatbot builder
- No Tidio branding (add-on)
- Live chat support (24/5)
Corporate
—
- Includes 10,000 generated messages
- All "Business" features
- Priority adjustments implementation
- Slack-Connect channel
Paid #3
Lyro
39
- All Free plan features
- Website scrapper
- Lyro tasks
- Native Shopify actions
- No Tidio branding (add-on)
- Live chat support (24/5)
—
3. Features
As listed by each developerTidio ‑ Live Chat & AI Chatbot
- Live chat app—provide live support, resolve issues, and sell via chat and video
- Chatbot integration—create chatbot automation flows and feed your funnel 24/7
- AI chatbot—resolve most customer support issues with Lyro the AI sales assistant
- Help desk software—manage everything from one, easy-to-use, centralized panel
- Real-time omni-channel support—Preview carts, past orders and recommend products
Vennie
- Automates your support requests: address changes, cancellations, and more
- Ready to use immediately: installation in just 30 minutes
- Customizable: launch all answer categories live or test internally
- Multilingual: supports the biggest languages, ideal for growing shops
4. Categories & rankings
Shared categories on the same row · in-category position inline5. Category features
Marketplace-curated features per categoryChat0 shared · 35 total
Tidio ‑ Live Chat & AI Chatbot
- Agent analytics
- AI chatbots
- Behavior tracking
- Customer insights
- Email chat
- Encryption
- File upload
- Live chat
- Multi-language
- Push notifications
- Real-time translation
- Social media
- Video calls
- Cart recovery
- Cross-sell
- Discounts
- FAQs
- Greetings
- Order updates
- Product recommendations
- Quick replies
- Review requests
- Send transcript
- Surveys
- Upsell
- Agent avatar
- Business hours
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Color and font
- Emojis and stickers
- Tagging
- Welcome messages
Vennie
- —Agent analytics
- —AI chatbots
- —Behavior tracking
- —Customer insights
- —Email chat
- —Encryption
- —File upload
- —Live chat
- —Multi-language
- —Push notifications
- —Real-time translation
- —Social media
- —Video calls
- —Cart recovery
- —Cross-sell
- —Discounts
- —FAQs
- —Greetings
- —Order updates
- —Product recommendations
- —Quick replies
- —Review requests
- —Send transcript
- —Surveys
- —Upsell
- —Agent avatar
- —Business hours
- —Chat assignment
- —Chat buttons
- —Chat flows
- —Chat window
- —Color and font
- —Emojis and stickers
- —Tagging
- —Welcome messages
Helpdesk12 shared · 26 total
Tidio ‑ Live Chat & AI Chatbot
- Chatbot
- FAQs
- Help center
- Self-service
- AI responses
- Auto-reply
- Multi-language
- Order tracking
- Spam detection
- Tagging
- Ticketing
- Contact form
- Live chat
- Social media
- AI summaries
- Analytics
- Auto-assign
- Customer notifications
- Escalation
- Feedback surveys
- Multi-store
- Reports
- Response templates
- Rule-based triggers
- Unified inbox
Vennie
- Chatbot
- FAQs
- Help center
- Self-service
- AI responses
- Auto-reply
- Multi-language
- Order tracking
- Spam detection
- Tagging
- Ticketing
- —Contact form
- —Live chat
- —Social media
- —AI summaries
- —Analytics
- —Auto-assign
- —Customer notifications
- —Escalation
- —Feedback surveys
- —Multi-store
- —Reports
- —Response templates
- —Rule-based triggers
- —Unified inbox
5. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | Tidio ‑ Live Chat & AI Chatbot | Vennie |
|---|---|---|
| chatbox | #6 | #93 |
| ai chatbot | #2 | #98 |
| helpdesk | #4 | #115 |
| chatbot | #1 | #127 |
| chatbot ai | #5 | #130 |
6. Featured placements & badges
Editorial visibilityTidio ‑ Live Chat & AI Chatbot3 all-time · 3 recent
- category · Recommended support appsMay 17, 2026
- category · ChatMay 17, 2026
- category · SupportMay 4, 2026
Vennie0 all-time · 0 recent
Not featured in any section recently.
7. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsTidio ‑ Live Chat & AI Chatbot · 4 changes
- Apr 13descriptionListing copy updated
- Apr 2descriptionListing copy updated
- Mar 13descriptionListing copy updated
- Mar 13descriptionListing copy updated
Vennie · 0 changes
No tracked changes.
8. Quality signals
Reviews · velocity · latest sentiment| Signal | Tidio ‑ Live Chat & AI Chatbot | Vennie |
|---|---|---|
| Average rating | 4.8 ★ (1.2k) | 5.0 ★ (4) |
| Rating distribution | 586% 48% 31% 22% 14% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +4 | — |
| Reviews · last 30 days | +30 | — |
| Reviews · last 90 days | +109 | — |
5 latest reviews · each app
Tidio ‑ Live Chat & AI Chatbot
- May 16, 2026
Tidio ease of setup and customization is excellent. Chatbot is non-intrusive for browsing customers yet ready to provide specific information and products as requested. Top-tier support especially for eCommerce business like ours.
- May 16, 2026
GOOD
- May 14, 2026
Autonomo e in grado di gestire bene le richieste dei clienti.
- May 13, 2026
Sem dúvidas, é uma plataforma diferente de todas que testamos até hoje, e uma das únicas que realmente resolve nosso caso de perguntas frequentes com ótimos acertos nas respostas. Fácil, rápido e objetivo.
- May 9, 2026
Tres bonne appli
Vennie
No reviews yet.
9. App details
Long-form description · keyword frequencyTidio ‑ Live Chat & AI Chatbot
Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.
Top keywords
- chat2×2.63%
- customers2×2.63%
- live2×2.63%
- live chat2×2.63%
- shopify2×2.63%
- tidio2×2.63%
Vennie
Vennie is a Zendesk AI chatbot for Shopify stores that automates support requests. From address changes to handling complaints, Vennie doesn't just solve tickets - it performs actions directly in Shopify. Perfect for e-commerce shops looking to save time, costs, and resources.
Top keywords
- shopify2×4.76%
- vennie2×4.76%
Frequently asked
Common questions about this comparisonIs Tidio ‑ Live Chat & AI Chatbot or Vennie: AI Chatbot for Zendesk cheaper?
Tidio ‑ Live Chat & AI Chatbot is the cheaper option — it offers a free plan (Free plan available). Vennie: AI Chatbot for Zendesk starts at From $99/month. Both publish their pricing on the Shopify App Store marketplace; AppRanks mirrors what's listed on each refresh cycle.
Which has better reviews, Tidio ‑ Live Chat & AI Chatbot or Vennie: AI Chatbot for Zendesk?
Vennie: AI Chatbot for Zendesk has the higher average rating (5.0★ from 4 reviews) compared to Tidio ‑ Live Chat & AI Chatbot (4.8★ from 1,226 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Should I choose Tidio ‑ Live Chat & AI Chatbot or Vennie: AI Chatbot for Zendesk?
It depends on what you're optimizing for. Tidio ‑ Live Chat & AI Chatbot fits better if you prioritize broader integrations; Vennie: AI Chatbot for Zendesk is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Which is faster to set up, Tidio ‑ Live Chat & AI Chatbot or Vennie: AI Chatbot for Zendesk?
Both apps are one-click installs from the Shopify App Store marketplace. Tidio ‑ Live Chat & AI Chatbot has more onboarding documentation maturity (1,226 reviews vs 4), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Which works better for small vs large Shopify App Store stores?
Tidio ‑ Live Chat & AI Chatbot typically suits early-stage and growth-mode stores based on its review-base composition (1,226 reviews). Vennie: AI Chatbot for Zendesk aligns more with early-stage and growth-mode stores (4 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Can I migrate data between Tidio ‑ Live Chat & AI Chatbot and Vennie: AI Chatbot for Zendesk?
Migration support varies by app and category. Tidio ‑ Live Chat & AI Chatbot and Vennie: AI Chatbot for Zendesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Vennie: AI Chatbot for Zendesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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