Side-by-side comparison
| Metric | Tidio: AI Chatbot & Live Chat | Ultimo: AI Agent & Live Chat |
|---|---|---|
| Rating | 4.8 ★ | ★ 5.0 ★ |
| Total reviews | ★ 1.4k | 1 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | 1 | — |
On the measured data here, Tidio leads on more dimensions (3 vs 1). Pick Ultimo if one of the points where it leads is what you need.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Tidio: AI Chatbot & Live Chat audit • Ultimo: AI Agent & Live Chat audit
| Field | Tidio | Ultimo |
|---|---|---|
| Tagline | ||
| Listing audit | 98/100 listing audit | 56/100 listing audit |
| Screenshots | images | images |
| Languages | — | |
| Platforms | ||
| Developer |
| Languages |
|---|
| 6 supported |
| — |
| Listed since | Jul 2014 | — |
|---|
| Listed | — |
|---|
None
| Keyword | Tidio | Ultimo |
|---|---|---|
| help desk software | #1 | Not ranked |
| chat ai | #2 | Not ranked |
| helpdesk | #3 | Not ranked |
| messenger | Not ranked | #135 |
| ai agent | Not ranked | #157 |
Not featured in any section recently.
| Signal | Tidio | Ultimo |
|---|---|---|
| Average rating | 4.8 ★ (1.4k) | 5.0 ★ (1) |
We've been trying out quite a lot of customer support solutions and Tidio is the first that delivers the all-in-one experience we were looking for. Chat, mail and help center combined with a good AI assistant and a neat interface. Highly recommended for everyone that struggles with to many messages coming from too many
very helpful
la mejoooooor la amo
All I can say is this app is the best thing ever downloaded. thank you for all you do for my website!!! !!!
Fantastic App, Highly Recommend
Review text isn't collected for this app yet (1 reviews on the marketplace).
Tidio: AI Chatbot & Live Chat is cheaper to start with — it offers a free plan and Ultimo: AI Agent & Live Chat doesn't list one. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Ultimo: AI Agent & Live Chat has the higher average rating (5.0★ from 1 reviews) compared to Tidio: AI Chatbot & Live Chat (4.8★ from 1,355 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Ultimo: AI Agent & Live Chat holds the higher average rating (5.0★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Tidio: AI Chatbot & Live Chat has more published reviews to read for user-reported install experience (1,355 vs 1).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Tidio: AI Chatbot & Live Chat has 1,355 published reviews; Ultimo: AI Agent & Live Chat has 1 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. Tidio: AI Chatbot & Live Chat and Ultimo: AI Agent & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Ultimo: AI Agent & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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