Loading content…
tawk.to’s messaging and CRM software makes it easy to monitor and chat with customers in real time.
| Metric | Shop | tawk.to Live Chat |
|---|---|---|
| Rating | ★ 4.8 ★ | 3.6 ★ |
| Total reviews | ★ 7.3k | 85 |
| Free plan | Yes | Yes |
| Pricing | Free | Free |
| Built for Shopify | — | — |
| Listed features | 5 | 5 |
| Featured placements | 2 | 2 |
| Review velocity (30d) | 303 new | — |
| Languages | 21 supported | 1 supported |
| Listed since | Sep 2020 | Nov 2015 |
Based on the data on this page, Shop is the stronger choice for most Shopify App Store merchants — 4.8★ vs tawk.to Live Chat's 3.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Shop at Free, tawk.to Live Chat at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Shop has the larger user base (7,291 reviews vs 85), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. tawk.to Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Shop; mid-market and enterprise merchants with specific feature requirements should evaluate both — tawk.to Live Chat's 85-review base may include the workflow context that matches your specific use case better than Shop's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Shop audit • tawk.to Live Chat audit
| Last updated | — | — |
|---|
| Keyword | Shop | tawk.to Live Chat |
|---|---|---|
| shop | #1 | Not ranked |
| shoppers | #1 | Not ranked |
| tracking sync | #8 | Not ranked |
| ai chat support | Not ranked | #224 |
| customer support | Not ranked | #230 |
| Signal | Shop | tawk.to Live Chat |
|---|---|---|
| Average rating | 4.8 ★ (7.3k) | 3.6 ★ (85) |
| Rating distribution | 591% 46% 31% 21% 12% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +54 | — |
| Reviews · last 30 days | +303 | — |
| Reviews · last 90 days | +1.1k | — |
Both Shop and tawk.to Live Chat offer paid plans only. Shop starts at Free; tawk.to Live Chat starts at Free. Compare the per-tier features in the Pricing section above before committing.
Shop has the higher average rating (4.8★ from 7,291 reviews) compared to tawk.to Live Chat (3.6★ from 85 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Shop fits better if you prioritize rating consistency; tawk.to Live Chat is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Shop has more onboarding documentation maturity (7,291 reviews vs 85), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Shop typically suits established stores with steady traffic based on its review-base composition (7,291 reviews). tawk.to Live Chat aligns more with early-stage and growth-mode stores (85 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Shop and tawk.to Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from tawk.to Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Great!!!
No reviews yet.
