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1. Listing metadata
Field-level data| DSers | tawk.to Live Chat | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Listed |
| DSers | tawk.to Live Chat | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
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| Developer | ||
| Listed |
tawk.to’s messaging and CRM software makes it easy to monitor and chat with customers in real time.
| Metric | DSers: Dropship+AliExpress+AI | tawk.to Live Chat |
|---|---|---|
| Rating | ★ 5.0 ★ | 3.8 ★ |
| Total reviews | ★ 6.2k | 88 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | — |
| Listed features | 5 | 5 |
| Featured placements | ★ 3 | 2 |
| Review velocity (30d) | 216 new | — |
| Languages | 6 supported | 1 supported |
| Listed since | Oct 2018 | Nov 2015 |
Based on the data on this page, DSers: Dropship+AliExpress+AI is the stronger choice for most Shopify App Store merchants — 5.0★ vs tawk.to Live Chat's 3.8★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: DSers: Dropship+AliExpress+AI at Free plan available, tawk.to Live Chat at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
DSers: Dropship+AliExpress+AI has the larger user base (6,192 reviews vs 88), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. tawk.to Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to DSers: Dropship+AliExpress+AI; mid-market and enterprise merchants with specific feature requirements should evaluate both — tawk.to Live Chat's 88-review base may include the workflow context that matches your specific use case better than DSers: Dropship+AliExpress+AI's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: DSers: Dropship+AliExpress+AI audit • tawk.to Live Chat audit
| Last updated | — | — |
|---|
| Keyword | DSers | tawk.to Live Chat |
|---|---|---|
| ai live chat | #237 | #756 |
| ai chat support | #204 | #22539 |
| Signal | DSers | tawk.to Live Chat |
|---|---|---|
| Average rating | 5.0 ★ (6.2k) | 3.8 ★ (88) |
| Rating distribution | 598% 41% 30% 20% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +29 | — |
| Reviews · last 30 days | +216 | — |
| Reviews · last 90 days | +553 | — |
Both DSers: Dropship+AliExpress+AI and tawk.to Live Chat offer paid plans only. DSers: Dropship+AliExpress+AI starts at Free plan available; tawk.to Live Chat starts at Free. Compare the per-tier features in the Pricing section above before committing.
DSers: Dropship+AliExpress+AI has the higher average rating (5.0★ from 6,192 reviews) compared to tawk.to Live Chat (3.8★ from 88 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
DSers: Dropship+AliExpress+AI holds the higher average rating (5.0★ vs 3.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. DSers: Dropship+AliExpress+AI has the deeper published review base (6,192 vs 88), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
DSers: Dropship+AliExpress+AI typically suits established teams with steady usage based on its published review base (6,192 reviews). tawk.to Live Chat typically suits early-stage and growth-mode teams based on its published review base (88 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Hermione was super helpful. Custumer service is great
I haven't subscribed to your product. You deducted my monthly fee. I demand a refund immediately.
Shayla helped me all the way through with my problem. She responded quickly, explained things clearly, and was very helpful and friendly. I highly recommend her to anyone who might need help in the future!
Great Services and 24/7 customer support
Very helpful, not exactly impressed with DSers, but she was able to help me get my issues resolved and I will need to do more review.
No reviews yet.
Migration support varies by app and category. DSers: Dropship+AliExpress+AI and tawk.to Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from tawk.to Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
