Side-by-side comparison · 24 data points
Elevate Your Store with Smartsupp: Live Chat, Chatbot, Mira AI Shopping Assistant and AI Tools
| Smartsupp Live Chat & Chatbots | Zoko | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Smartsupp Live Chat & Chatbots | Zoko: WhatsApp for D2C Brands |
|---|---|---|
| Rating | 2.3 ★ | ★ 4.9 ★ |
| Total reviews | 4 | ★ 432 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 4 | ★ 5 |
| Featured placements | — | 1 |
| Languages | 9 supported | 1 supported |
| Listed since | Oct 2021 | Dec 2020 |
Based on the data on this page, Zoko: WhatsApp for D2C Brands is the stronger choice for most Shopify App Store merchants — 4.9★ vs Smartsupp Live Chat & Chatbots's 2.3★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Smartsupp Live Chat & Chatbots at Free plan available, Zoko: WhatsApp for D2C Brands at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Zoko: WhatsApp for D2C Brands has the larger user base (432 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Smartsupp Live Chat & Chatbots's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Zoko: WhatsApp for D2C Brands; mid-market and enterprise merchants with specific feature requirements should evaluate both — Smartsupp Live Chat & Chatbots's 4-review base may include the workflow context that matches your specific use case better than Zoko: WhatsApp for D2C Brands's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Smartsupp Live Chat & Chatbots audit • Zoko: WhatsApp for D2C Brands audit
| Last updated | — | — |
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| Keyword | Smartsupp Live Chat & Chatbots | Zoko |
|---|---|---|
| chatbot automation | #3 | Not ranked |
| brands | Not ranked | #4 |
| live chat app | #5 | Not ranked |
| branded | Not ranked | #5 |
| cart recovery | Not ranked | #11 |
Not featured in any section recently.
No tracked changes.
Both Smartsupp Live Chat & Chatbots and Zoko: WhatsApp for D2C Brands offer paid plans only. Smartsupp Live Chat & Chatbots starts at Free plan available; Zoko: WhatsApp for D2C Brands starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Zoko: WhatsApp for D2C Brands has the higher average rating (4.9★ from 432 reviews) compared to Smartsupp Live Chat & Chatbots (2.3★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Zoko: WhatsApp for D2C Brands holds the higher average rating (4.9★ vs 2.3★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Zoko: WhatsApp for D2C Brands has the deeper published review base (432 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Smartsupp Live Chat & Chatbots typically suits early-stage and growth-mode teams based on its published review base (4 reviews). Zoko: WhatsApp for D2C Brands typically suits early-stage and growth-mode teams based on its published review base (432 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Smartsupp Live Chat & Chatbots and Zoko: WhatsApp for D2C Brands both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Smartsupp Live Chat & Chatbots" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
