Side-by-side comparison · 24 data points
SmartReply AI communicates with customers on autopilot across Social Media, chat, and email.
| Smartreply AI Customer Service | Squire | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Smartreply AI Customer Service | Squire: AI Helpdesk & Chat |
|---|---|---|
| Rating | ★ 5.0 ★ | 2.9 ★ |
| Total reviews | ★ 9 | 2 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Mar 2024 | Jan 2026 |
Based on the data on this page, Smartreply AI Customer Service is the stronger choice for most Shopify App Store merchants — 5.0★ vs Squire: AI Helpdesk & Chat's 2.9★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Smartreply AI Customer Service at Free trial available, Squire: AI Helpdesk & Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Smartreply AI Customer Service; mid-market and enterprise merchants with specific feature requirements should evaluate both — Squire: AI Helpdesk & Chat's 2-review base may include the workflow context that matches your specific use case better than Smartreply AI Customer Service's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Smartreply AI Customer Service audit • Squire: AI Helpdesk & Chat audit
| Keyword | Smartreply AI Customer Service | Squire |
|---|---|---|
| ai customer support | #23 | #38 |
| helpdesk | #75 | #47 |
| messenger | #124 | #70 |
| ai helpdesk | #230 | #11 |
| ai helpdesk software | #227 | #65 |
Both Smartreply AI Customer Service and Squire: AI Helpdesk & Chat offer paid plans only. Smartreply AI Customer Service starts at Free trial available; Squire: AI Helpdesk & Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Smartreply AI Customer Service has the higher average rating (5.0★ from 9 reviews) compared to Squire: AI Helpdesk & Chat (2.9★ from 2 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Smartreply AI Customer Service holds the higher average rating (5.0★ vs 2.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Smartreply AI Customer Service has the deeper published review base (9 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Smartreply AI Customer Service typically suits early-stage and growth-mode teams based on its published review base (9 reviews). Squire: AI Helpdesk & Chat typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Smartreply AI Customer Service and Squire: AI Helpdesk & Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Squire: AI Helpdesk & Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
