Side-by-side comparison · 24 data points·62% similar
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
| Chatway Live Chat & AI Chatbot | Willdesk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Metric | Chatway Live Chat & AI Chatbot | Willdesk: Live Chat&AI Chatbot |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.8 ★ |
| Total reviews | 281 | ★ 387 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | ★ 6 new | 0 new |
| Languages | 1 supported | 21 supported |
| Listed since | Sep 2023 | Feb 2021 |
Chatway Live Chat & AI Chatbot edges out Willdesk: Live Chat&AI Chatbot on rating (4.9★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Chatway Live Chat & AI Chatbot at Free plan available, Willdesk: Live Chat&AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Willdesk: Live Chat&AI Chatbot has the larger user base (387 reviews vs 281), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Chatway Live Chat & AI Chatbot's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Chatway Live Chat & AI Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Willdesk: Live Chat&AI Chatbot's 387-review base may include the workflow context that matches your specific use case better than Chatway Live Chat & AI Chatbot's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatway Live Chat & AI Chatbot audit • Willdesk: Live Chat&AI Chatbot audit
| Listed |
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| Last updated | — | — |
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| Keyword | Chatway Live Chat & AI Chatbot | Willdesk |
|---|---|---|
| chat ai chatbot | #1 | #2 |
| live chat ai | #1 | #2 |
| chat ai | #1 | #4 |
| live chat | #5 | #14 |
| helpdesk | #13 | #9 |
| Signal | Chatway Live Chat & AI Chatbot | Willdesk |
|---|---|---|
| Average rating | 4.9 ★ (281) | 4.8 ★ (387) |
| Rating distribution | 597% 42% 30% 21% 11% | 595% 42% 31% 20% 12% |
| Reviews · last 7 days | +2 | +0 |
| Reviews · last 30 days | +6 | +0 |
| Reviews · last 90 days | +20 | +2 |
Both Chatway Live Chat & AI Chatbot and Willdesk: Live Chat&AI Chatbot offer paid plans only. Chatway Live Chat & AI Chatbot starts at Free plan available; Willdesk: Live Chat&AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Chatway Live Chat & AI Chatbot has the higher average rating (4.9★ from 281 reviews) compared to Willdesk: Live Chat&AI Chatbot (4.8★ from 387 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Chatway Live Chat & AI Chatbot holds the higher average rating (4.9★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Willdesk: Live Chat&AI Chatbot has the deeper published review base (387 vs 281), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Chatway Live Chat & AI Chatbot typically suits early-stage and growth-mode teams based on its published review base (281 reviews). Willdesk: Live Chat&AI Chatbot typically suits early-stage and growth-mode teams based on its published review base (387 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Highly valuable and intuitive tool which is crucial to my business - a big upgrade on an alternative chat bod provider.
"Really happy with Chatway on my Shopify store. The live chat works smoothly, and having the FAQ section built right in makes it so much easier for customers to find quick answers. Simple to set up and very useful. Thanks!"
support for this app is great, and we used it to replace shopify inbox once they messed up the customer view. This is a great addition to our support team.
kim的服务非常好
I've been using this app for over a year, and even after subscribing to an annual plan, it still charges $30 every month. After contacting customer service for a refund, I purchased the annual plan again, but it still charges $10 extra every month. His hidden costs are very high.
Migration support varies by app and category. Chatway Live Chat & AI Chatbot and Willdesk: Live Chat&AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chatway Live Chat & AI Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Excellent; the team is very professional.
Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place. One thing that genuinely surprised us was how good the mobile app is. Being able to manag
