Side-by-side comparison · 24 data points
Turn customer support into a growth engine with an AI chatbot that works while you sleep.
| Moose AI Chatbot & Live Chat | ShopBot Retainley | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Turn browsers into buyers with an AI assistant that knows your store inside out.
| Metric | Moose AI Chatbot & Live Chat | ShopBot Retainley |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 481 | 1 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | 2 | — |
| Review velocity (30d) | 7 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Aug 2023 | May 2026 |
Moose AI Chatbot & Live Chat and ShopBot Retainley are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Moose AI Chatbot & Live Chat at Free plan available, ShopBot Retainley at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Moose AI Chatbot & Live Chat has the larger user base (481 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. ShopBot Retainley's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Moose AI Chatbot & Live Chat audit • ShopBot Retainley audit
| Keyword | Moose AI Chatbot & Live Chat | ShopBot Retainley |
|---|---|---|
| ai chatbot | #2 | #18430 |
| ai chat | #4 | #21124 |
| chatbot | #3 | #24049 |
| chatbox | #14 | #237 |
Not featured in any section recently.
| Signal | Moose AI Chatbot & Live Chat | ShopBot Retainley |
|---|---|---|
| Average rating | 5.0 ★ (481) | 5.0 ★ (1) |
| Rating distribution | 598% 41% 30% 20% 10% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +7 | — |
| Reviews · last 90 days | +26 | — |
Both Moose AI Chatbot & Live Chat and ShopBot Retainley offer paid plans only. Moose AI Chatbot & Live Chat starts at Free plan available; ShopBot Retainley starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Moose AI Chatbot & Live Chat (5.0★, 481 reviews) and ShopBot Retainley (5.0★, 1 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Moose AI Chatbot & Live Chat does carry the larger published review base (481 vs 1). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Moose AI Chatbot & Live Chat has the deeper published review base (481 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Moose AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (481 reviews). ShopBot Retainley typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Support and app itself works flawless. Especially Mabel from support team has been very helpful!
support team is amazing.
Thanks for the great support and quick response. Everything worked.
Great support team!
Thomas was very helpful showing me how to complete the setup
No reviews yet.
Migration support varies by app and category. Moose AI Chatbot & Live Chat and ShopBot Retainley both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ShopBot Retainley" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
