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1. Listing metadata
Field-level data| Kustomer | Redo | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Kustomer | Redo | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Kustomer | Redo |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 24 | ★ 673 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | ★ 4 tiers |
| Listed features | 5 | 5 |
| Languages | 10 supported | 1 supported |
| Listed since | Apr 2020 | May 2020 |
Kustomer and Redo are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Kustomer at Free to install, Redo at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Redo has the larger user base (673 reviews vs 24), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Kustomer's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Kustomer audit • Redo audit
| Last updated | — | — |
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| Keyword | Kustomer | Redo |
|---|---|---|
| helpdesk | #48 | #15 |
| customer service | #68 | #3 |
| customer support | #163 | #53 |
| chatbot | #165 | #59 |
| livechat | #171 | #54 |
No tracked changes.
Both Kustomer and Redo offer paid plans only. Kustomer starts at Free to install; Redo starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Kustomer (5.0★, 24 reviews) and Redo (5.0★, 673 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Kustomer fits better if you prioritize broader integrations; Redo is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Redo has more onboarding documentation maturity (673 reviews vs 24), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Kustomer typically suits early-stage and growth-mode stores based on its review-base composition (24 reviews). Redo aligns more with early-stage and growth-mode stores (673 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Kustomer and Redo both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Kustomer" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
