Side-by-side comparison · 24 data points
Turn customer support into a growth engine with an AI chatbot that works while you sleep.
| Kustomer | Moose AI Chatbot & Live Chat | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Kustomer | Moose AI Chatbot & Live Chat |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 24 | ★ 487 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 1 tier | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 1 |
| Review velocity (30d) | — | 6 new |
| Languages | 10 supported | 1 supported |
| Listed since | Apr 2020 | Aug 2023 |
Kustomer and Moose AI Chatbot & Live Chat are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Kustomer at Free plan available, Moose AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Moose AI Chatbot & Live Chat has the larger user base (487 reviews vs 24), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Kustomer's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Kustomer audit • Moose AI Chatbot & Live Chat audit
| Last updated | — | — |
|---|
| Keyword | Kustomer | Moose AI Chatbot & Live Chat |
|---|---|---|
| customer engagement chatbot | #69 | #27 |
| customer service chatbot | #78 | #33 |
| ai chat | #110 | #6 |
| chat buttons | #84 | #38 |
| customer support chatbot | #87 | #38 |
Not featured in any section recently.
No tracked changes.
| Signal | Kustomer | Moose AI Chatbot & Live Chat |
|---|---|---|
| Average rating | 5.0 ★ (24) | 5.0 ★ (487) |
| Rating distribution | 5— 4— 3— 2— 1— | 598% 42% 30% 20% 10% |
| Reviews · last 7 days | — | +1 |
| Reviews · last 30 days | — | +6 |
| Reviews · last 90 days | — | +29 |
No reviews yet.
Both Kustomer and Moose AI Chatbot & Live Chat offer paid plans only. Kustomer starts at Free plan available; Moose AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Kustomer (5.0★, 24 reviews) and Moose AI Chatbot & Live Chat (5.0★, 487 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Kustomer fits better if you prioritize broader integrations; Moose AI Chatbot & Live Chat is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Moose AI Chatbot & Live Chat has more onboarding documentation maturity (487 reviews vs 24), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Kustomer typically suits early-stage and growth-mode stores based on its review-base composition (24 reviews). Moose AI Chatbot & Live Chat aligns more with early-stage and growth-mode stores (487 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Excellent Live Chat, Chat bot and customer service. Really affordable and does exactly what we need
Once again, AMAZING experience with Moose AI Chatbot customer service. I had several requests and Thomas made sure I was taken care of. He resoonded very quickly to my initial chat message and throughout our entire conversation. Thank you, Thomas... A+++++++
5 start support
Great app. I was able to train the bot with 120 common questions that answer probably 95% of my customers questions.
Mabel did a great job helping me resolve an issue accessing the mobile app. I am happy to be up and running now. Thank you Mabel!
Migration support varies by app and category. Kustomer and Moose AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Kustomer" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
