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1. Listing metadata
Field-level data| Juphy | Tidio | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer | ||
| Listed |
| Juphy | Tidio | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Juphy: AI Chatbot & ChatGPT | Tidio : Chat direct & chatbot |
|---|---|---|
| Rating | 4.6 ★ | ★ 4.7 ★ |
| Total reviews | 39 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 30 new |
| Languages | 1 supported | 6 supported |
| Listed since | Dec 2023 | Jul 2014 |
Tidio : Chat direct & chatbot edges out Juphy: AI Chatbot & ChatGPT on rating (4.7★ vs 4.6★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Juphy: AI Chatbot & ChatGPT at Free trial available, Tidio : Chat direct & chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Tidio : Chat direct & chatbot has the larger user base (1,284 reviews vs 39), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Juphy: AI Chatbot & ChatGPT's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Tidio : Chat direct & chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Juphy: AI Chatbot & ChatGPT's 39-review base may include the workflow context that matches your specific use case better than Tidio : Chat direct & chatbot's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Juphy: AI Chatbot & ChatGPT audit • Tidio : Chat direct & chatbot audit
| Last updated | — | — |
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| Keyword | Juphy | Tidio |
|---|---|---|
| chatbot automation | #20 | #1 |
| chatbot ia | #11 | #10 |
| chatbot integration | #27 | #1 |
| ai chatbot | #28 | #3 |
| business chatbot | #11 | #24 |
Not featured in any section recently.
| Signal | Juphy | Tidio |
|---|---|---|
| Average rating | 4.6 ★ (39) | 4.7 ★ (1.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 585% 48% 31% 22% 14% |
| Reviews · last 7 days | — | +9 |
| Reviews · last 30 days | — | +30 |
| Reviews · last 90 days | — | +113 |
No reviews yet.
Both Juphy: AI Chatbot & ChatGPT and Tidio : Chat direct & chatbot offer paid plans only. Juphy: AI Chatbot & ChatGPT starts at Free trial available; Tidio : Chat direct & chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Tidio : Chat direct & chatbot has the higher average rating (4.7★ from 1,284 reviews) compared to Juphy: AI Chatbot & ChatGPT (4.6★ from 39 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Juphy: AI Chatbot & ChatGPT fits better if you prioritize broader integrations; Tidio : Chat direct & chatbot is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Tidio : Chat direct & chatbot has more onboarding documentation maturity (1,284 reviews vs 39), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Juphy: AI Chatbot & ChatGPT typically suits early-stage and growth-mode stores based on its review-base composition (39 reviews). Tidio : Chat direct & chatbot aligns more with early-stage and growth-mode stores (1,284 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
I appreciate the Tidio app. It makes responding to customer queries much more efficient. I appreciate that I can feed it a ton of background knowledge on the business and website and it synthesizes it for me.
NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.
Very effective in live chat support and lead capture
Great for handling customer support if you run 1 brand with multiple channels
Great app. Especially the AI part. It handles different languages and successfully converts sales.
Migration support varies by app and category. Juphy: AI Chatbot & ChatGPT and Tidio : Chat direct & chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Juphy: AI Chatbot & ChatGPT" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
