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Shopify Inbox vs Obnold
Side-by-side comparison
At a glance
| Metric | Shopify Inbox | Obnold: WhatsApp Button |
|---|---|---|
| Rating | 4.5 ★ | ★ 5.0 ★ |
| Total reviews | ★ 5.8k | 1 |
| Free plan | Yes | Yes |
| Pricing | Free | Free |
| Listed features | ★ 4 | 3 |
| Featured placements | 4 | — |
| Languages | 21 supported | 1 supported |
| Listed since | Aug 2019 | Jul 2026 |
AppRanks verdict
Generated from live data on this pageThe call
On the measured data here, Shopify Inbox leads on more dimensions (4 vs 1). Pick Obnold if one of the points where it leads is what you need.
Where Shopify Inbox leads
- More published reviews: 5,816 vs 1.
- Available in more languages: 21 vs 1.
- Ranks higher in Chat: #2 vs #867 of 1,153.
- Lists AI chatbots, Agent avatar and Business hours (+13 more) in its marketplace category features; Obnold doesn't.
Where Obnold leads
- Higher average rating: 5.0★ vs 4.5★.
How this is generated
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Shopify Inbox audit • Obnold: WhatsApp Button audit
1. Listing metadata
Field-level data| Field | Shopify Inbox | Obnold |
|---|---|---|
| Tagline | ||
| Listing audit | 85/100 listing audit | 84/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
2. Features
As listed by each developerShopify Inbox
- Connects to your catalog, inventory, and policies automatically.
- Set your agent’s tone, style, and rules so every reply sounds on-brand.
- Rate chats to train your agent. The more you rate, the sharper it gets.
- Built-in analytics: orders assisted, buyer satisfaction, and more.
Obnold
- Customers reach you with one tap — no forms, no wait, just WhatsApp.
- Match your brand with flexible position, shape, color, and animation.
- Pre-fills the customer's message with the product and page they're on.
3. Categories & rankings
Shared categories on the same row · in-category position inline4. Category features
Marketplace-curated features per categoryChat4 shared · 20 total
Only in Shopify Inbox
- AI chatbots
- Customer insights
- Email chat
- File upload
- Live chat
- Multi-language
- Push notifications
- Discounts
- FAQs
- Greetings
- Order updates
- Product recommendations
- Quick replies
- Agent avatar
- Business hours
- Chat assignment
Only in Obnold
None
Listed by both (4)
- Chat buttons
- Chat window
- Color and font
- Welcome messages
5. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | Shopify Inbox | Obnold |
|---|---|---|
| chat | #2 | Not ranked |
| email chat | #3 | Not ranked |
| chatbox | #5 | Not ranked |
| whatsapp chat | Not ranked | #154 |
| Not ranked | #175 |
6. Featured placements & badges
Editorial visibilityShopify Inbox4 all-time · 4 recent
- category · Recommended support appsNovember 13, 2026
- category · ChatNovember 13, 2026
- home · Popular with merchants across ShopifyNovember 12, 2026
- category · SupportNovember 6, 2026
Obnold0 all-time · 0 recent
Not featured in any section recently.
7. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsShopify Inbox · 6 changes
- Nov 7descriptionListing copy updated
- Nov 5descriptionListing copy updated
- Nov 3descriptionListing copy updated
- Oct 7descriptionListing copy updated
- Sep 22descriptionListing copy updated
- Sep 2featuresFeatures list updated
Obnold · 1 changes
- Nov 3descriptionListing copy updated
8. Quality signals
Reviews · velocity · latest sentiment| Signal | Shopify Inbox | Obnold |
|---|---|---|
| Average rating | 4.5 ★ (5.8k) | 5.0 ★ (1) |
5 latest reviews · each app
Shopify Inbox
- Oct 31, 2026
Very Disappointing Update – Not User Friendly The latest Shopify Inbox update is a major step backward. It feels completely unintuitive and has removed the basic navigation and menu options that made the app useful. There is no proper navigation, no easy menu for finding instant answers, and basic functionalities are u
- Oct 30, 2026
- Oct 30, 2026
App is good, but I can't wrap my head around why such forward thinking company as Shopify don't have an API, don't allow to respond by email. I want to use my agent to manage my customer service not yours. This is multichannel world and I do have my own trained agent and I don't need yours.
- Oct 30, 2026
Good getting better
- Oct 29, 2026
Obnold
Review text isn't collected for this app yet (1 reviews on the marketplace).
9. App details
Long-form descriptionShopify Inbox
Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules.
Obnold
Connect with customers where they already are. WhatsApp Button by Obnold adds a floating chat button to your storefront that opens WhatsApp with a pre-filled message including the page URL and product name. Fully customizable: choose your button's position, shape, size, color, and animation, with a live preview before you publish. Add a greeting popup with your agent's name and response time to set expectations upfront. Setup takes minutes — no code required.
Frequently asked
Common questions about this comparisonIs Shopify Inbox or Obnold: WhatsApp Button cheaper?
Both Shopify Inbox and Obnold: WhatsApp Button offer a free plan. Shopify Inbox lists no paid plan with a published price; Obnold: WhatsApp Button lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Which has better reviews, Shopify Inbox or Obnold: WhatsApp Button?
Obnold: WhatsApp Button has the higher average rating (5.0★ from 1 reviews) compared to Shopify Inbox (4.5★ from 5,816 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Should I choose Shopify Inbox or Obnold: WhatsApp Button?
Obnold: WhatsApp Button holds the higher average rating (5.0★ vs 4.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Which is faster to set up, Shopify Inbox or Obnold: WhatsApp Button?
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Shopify Inbox has more published reviews to read for user-reported install experience (5,816 vs 1).
Which works better for small vs large Shopify App Store merchants?
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Shopify Inbox has 5,816 published reviews; Obnold: WhatsApp Button has 1 published reviews. Compare plan limits and pricing tiers against your own volume.
Can I migrate data between Shopify Inbox and Obnold: WhatsApp Button?
Migration support varies by app and category. Shopify Inbox and Obnold: WhatsApp Button both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Obnold: WhatsApp Button" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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