| Metric | Shopify Inbox | Ustam: AI Commerce Team |
|---|---|---|
| Rating | 4.6 ★ | — |
| Total reviews | 5.8k | 0 |
| Free plan | Yes | Yes |
| Pricing | Free | Free plan available |
| Pricing tiers | — | 4 tiers |
| Listed features | 4 | ★ 5 |
| Featured placements | 4 | — |
| Languages | 21 supported |
On the measured data here, Shopify Inbox leads on more dimensions (4 vs 1). Pick Ustam if one of the points where it leads is what you need.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Shopify Inbox audit • Ustam: AI Commerce Team audit
| Field | Shopify Inbox | Ustam |
|---|---|---|
| Tagline | ||
| Listing audit | 85/100 listing audit | 90/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| 9 supported |
| Listed since | Aug 2019 | Feb 2026 |
|---|
| Listed |
|---|
| Keyword | Shopify Inbox | Ustam |
|---|---|---|
| inbox | #1 | #220 |
| messenger | #161 | #84 |
Not featured in any section recently.
| Signal | Shopify Inbox | Ustam |
|---|---|---|
| Average rating | 4.6 ★ (5.8k) | — |
| Rating distribution | 580% 48% 33% 22% 18% | 5— 4— 3— 2— 1— |
var vild med denne app indtil den blev opdateret. totalt uprofessionelt setup nu - man kan ikke se hvem man chatter med og træningen med agenten er mangelfuld og man kan ikke få rullet de oprindelige indstillinger tilbage - så fra at den var til 5 stjerner er den nu kun til 0 stjerner - hvis jeg kunne give det! Troede
Both Shopify Inbox and Ustam: AI Commerce Team offer a free plan. Shopify Inbox lists no paid plan with a published price; Ustam: AI Commerce Team lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Shopify Inbox holds the higher average rating (4.6★ vs 0.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Shopify Inbox has more published reviews to read for user-reported install experience (5,808 vs 0).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Shopify Inbox has 5,808 published reviews; Ustam: AI Commerce Team has 0 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. Shopify Inbox and Ustam: AI Commerce Team both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Ustam: AI Commerce Team" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
So easy for my customers to message me and I love that it informs me immediately, unlike an email.
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