Side-by-side comparison · 24 data points
| Shopify Inbox | Phone Number ‑ Calls, SMS | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Business phone system for your store. SMS, Voice campaigns, Phone and website calls.
| Metric | Shopify Inbox | Phone Number ‑ Calls, SMS |
|---|---|---|
| Rating | 4.7 ★ | — |
| Total reviews | 5.5k | 0 |
| Free plan | Yes | Yes |
| Pricing | Free | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | — | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | 3 | — |
| Review velocity (30d) | 82 new | — |
| Languages | 21 supported | 1 supported |
| Listed since | Aug 2019 | Sep 2024 |
Based on the data on this page, Shopify Inbox is the stronger choice for most Shopify App Store merchants — 4.7★ vs Phone Number ‑ Calls, SMS's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Shopify Inbox at Free, Phone Number ‑ Calls, SMS at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Shopify Inbox has the larger user base (5,464 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Phone Number ‑ Calls, SMS's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Shopify Inbox; mid-market and enterprise merchants with specific feature requirements should evaluate both — Phone Number ‑ Calls, SMS's 0-review base may include the workflow context that matches your specific use case better than Shopify Inbox's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Shopify Inbox audit • Phone Number ‑ Calls, SMS audit
| Last updated | — | — |
|---|
| Keyword | Shopify Inbox | Phone Number ‑ Calls, SMS |
|---|---|---|
| chat | #2 | #226 |
Not featured in any section recently.
No tracked changes.
| Signal | Shopify Inbox | Phone Number ‑ Calls, SMS |
|---|---|---|
| Average rating | 4.7 ★ (5.5k) | 0.0 ★ (0) |
| Rating distribution | 583% 49% 33% 21% 14% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +19 | — |
| Reviews · last 30 days | +82 | — |
| Reviews · last 90 days | +263 | — |
Both Shopify Inbox and Phone Number ‑ Calls, SMS offer paid plans only. Shopify Inbox starts at Free; Phone Number ‑ Calls, SMS starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
It depends on what you're optimizing for. Shopify Inbox fits better if you prioritize rating consistency; Phone Number ‑ Calls, SMS is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Shopify Inbox has more onboarding documentation maturity (5,464 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Shopify Inbox typically suits established stores with steady traffic based on its review-base composition (5,464 reviews). Phone Number ‑ Calls, SMS aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Shopify Inbox and Phone Number ‑ Calls, SMS both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Phone Number ‑ Calls, SMS" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Very good app, most useful.
De app werkte perfect. Maar sinds een nieuwe update zie ik geen naam en email meer van klanten omdat ze deze niet meer hoeven achter te laten. Hierdoor worden de chats ook niet meer aan klanten gekoppeld. Bezoekers moeten nu inloggen met een account wat een te hoge drempel is om een bericht te sturen voor bestaande kla
This was a great app before the new changes yesterday and now its been horrible! Have you even tested how terrible it looks on mobile? It covers the whole mobile screen, the floating button ON product page is no longer floating, the customer first name, last name and email is no longer required so we dont know if you a
This app was a great way for us to connect with customers but is now basically useless. With the update, you can't view our instant answers, which was a great, simple way for customers to get answers to FAQ's. We also can't connect with customers who leave before we're able to respond since it no longer asks for an ema
No reviews yet.
