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Shopify Inbox vs Reco
Side-by-side comparison
At a glance
| Metric | Shopify Inbox | Reco: WhatsApp Chat, Cart & AI |
|---|---|---|
| Rating | 4.5 ★ | ★ 5.0 ★ |
| Total reviews | ★ 5.8k | 48 |
| Free plan | Yes | Yes |
| Pricing | Free | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | — | 4 tiers |
| Listed features | 4 | ★ 5 |
| Featured placements | ★ 3 | 1 |
| Languages | 21 supported | 8 supported |
| Listed since | Aug 2019 | Mar 2026 |
AppRanks verdict
Generated from live data on this pageThe call
On the measured data here, Shopify Inbox leads on more dimensions (4 vs 2). Pick Reco if one of the points where it leads is what you need.
Where Shopify Inbox leads
- More published reviews: 5,813 vs 48.
- Available in more languages: 21 vs 8.
- Ranks higher in Chat: #2 vs #554 of 1,153.
- Lists Chat assignment, Customer insights and Email chat (+3 more) in its marketplace category features; Reco doesn't.
Where Reco leads
- Higher average rating: 5.0★ vs 4.5★.
- Lists A/B testing, Automated workflows and Behavior tracking (+22 more) in its marketplace category features; Shopify Inbox doesn't.
How this is generated
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Shopify Inbox audit • Reco: WhatsApp Chat, Cart & AI audit
1. Listing metadata
Field-level data| Field | Shopify Inbox | Reco |
|---|---|---|
| Tagline | ||
| Listing audit | 85/100 listing audit | 95/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
2. Pricing & plans
Marketplace-listed plans · paid plans cheapest first, not matched tier-for-tierTier
Shopify Inbox
Reco
Free plan
No free plan listed
Free
Free
- Unlimited WhatsApp chats
- Fully customizable design
- Mobile & desktop support
- No coding required
- WhatsApp Chat widget
- Custom icon, position & rules
- Welcome bubble & agent avatar
- Unlimited storefront clicks
Paid plans
No paid plans listed
Lite
- All except integrations & A/B testing
- Automation builder & templates
- Abandoned cart, order & shipping flows
- Cash-on-delivery confirmations
- AI chatbot & shared team inbox
- Review requests & back-in-stock alerts
- Broadcast campaigns & smart audiences
- Opt-in popup, subscribers & CSV export
Pro
- Everything in Lite
- Klaviyo subscriber sync
- Zapier: connect 6,000+ apps
- Shopify Flow triggers & send action
- Shiprocket, Judge.me & Loox integrations
- Webhooks & API events
- Fast support
- A/B testing
For Shopify Plus
- Only for Shopify Plus stores
- Everything in Pro
- 15,000 AI replies per 30-day cycle
- Priority support & Business Manager help
- Advanced analytics & weekly CSV report
- Each customer gets their own language
- Revenue per automation & campaign
- Customer cohorts & repeat-purchase rate
3. Features
As listed by each developerShopify Inbox
- Connects to your catalog, inventory, and policies automatically.
- Set your agent’s tone, style, and rules so every reply sounds on-brand.
- Rate chats to train your agent. The more you rate, the sharper it gets.
- Built-in analytics: orders assisted, buyer satisfaction, and more.
Reco
- WhatsApp chat button for your store, fully customizable, no code
- Abandoned cart recovery with automatic WhatsApp reminders
- COD order confirmation: customers reply YES or NO, orders are tagged
- Order confirmation and shipping updates with fully editable templates
- AI chatbot replies 24/7 in your customer's language, then hands off
4. Categories & rankings
Shared categories on the same row · in-category position inline5. Category features
Marketplace-curated features per categoryChat14 shared · 25 total
Only in Shopify Inbox
- Customer insights
- Email chat
- File upload
- Push notifications
- Quick replies
- Chat assignment
Only in Reco
- Cart recovery
- COD verification
- Review requests
- Shipping alerts
- Tagging
Listed by both (14)
- AI chatbots
- Live chat
- Multi-language
- Discounts
- FAQs
- Greetings
- Order updates
- Product recommendations
- Agent avatar
- Business hours
- Chat buttons
- Chat window
- Color and font
- Welcome messages
Abandoned cart0 shared · 21 total
Only in Shopify Inbox
None
Only in Reco
- Automated workflows
- Conversion tracking
- Cross-device carts
- Discount offers
- Email reminders
- Opt-in pop-ups
- Personalized campaigns
- Retargeting ads
- SMS notifications
- Time-limited offers
- Web push notifications
- A/B testing
- Behavior tracking
- Custom branding
- Custom discount codes
- Customizable widgets
- Multi-language
- Pop-up builder
- Targeting rules
- Templates
- Triggers
6. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | Shopify Inbox | Reco |
|---|---|---|
| chat | #2 | #19 |
| chatbox | #5 | #16 |
| push notifications | #7 | #23 |
| ai chat | #22 | #35 |
| live chat | #7 | #59 |
7. Featured placements & badges
Editorial visibilityShopify Inbox3 all-time · 3 recent
- category · Recommended support appsNovember 4, 2026
- category · ChatNovember 4, 2026
- home · Popular with merchants across ShopifyOctober 29, 2026
Reco1 all-time · 1 recent
- category · Recommended abandoned cart appsNovember 4, 2026
8. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsShopify Inbox · 4 changes
- Nov 3descriptionListing copy updated
- Oct 7descriptionListing copy updated
- Sep 22descriptionListing copy updated
- Sep 2featuresFeatures list updated
Reco · 8 changes
- Nov 2descriptionListing copy updated
- Sep 28descriptionListing copy updated
- Sep 25descriptionListing copy updated
- Sep 25descriptionListing copy updated
- Sep 25descriptionListing copy updated
- Sep 25descriptionListing copy updated
- Sep 25descriptionListing copy updated
- Sep 25featuresFeatures list updated
9. Quality signals
Reviews · velocity · latest sentiment| Signal | Shopify Inbox | Reco |
|---|---|---|
| Average rating | 4.5 ★ (5.8k) | 5.0 ★ (48) |
5 latest reviews · each app
Shopify Inbox
- Oct 31, 2026
Very Disappointing Update – Not User Friendly The latest Shopify Inbox update is a major step backward. It feels completely unintuitive and has removed the basic navigation and menu options that made the app useful. There is no proper navigation, no easy menu for finding instant answers, and basic functionalities are u
- Oct 30, 2026
- Oct 30, 2026
App is good, but I can't wrap my head around why such forward thinking company as Shopify don't have an API, don't allow to respond by email. I want to use my agent to manage my customer service not yours. This is multichannel world and I do have my own trained agent and I don't need yours.
- Oct 30, 2026
Good getting better
- Oct 29, 2026
Reco
Review text isn't collected for this app yet (48 reviews on the marketplace).
10. App details
Long-form descriptionShopify Inbox
Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules.
Reco
Reco turns WhatsApp into your best sales channel. Add a WhatsApp chat button to your store, recover abandoned carts with automatic reminders, confirm cash on delivery orders with a YES/NO reply, send order confirmations and shipping updates, and run broadcast campaigns. Every message template is fully editable, in your customers' language. An AI chatbot answers product questions 24/7 and hands off to your team. Keep using your WhatsApp Business app on the same number.
Frequently asked
Common questions about this comparisonIs Shopify Inbox or Reco: WhatsApp Chat, Cart & AI cheaper?
Both Shopify Inbox and Reco: WhatsApp Chat, Cart & AI offer a free plan. Shopify Inbox lists no paid plan with a published price; Reco: WhatsApp Chat, Cart & AI lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Which has better reviews, Shopify Inbox or Reco: WhatsApp Chat, Cart & AI?
Reco: WhatsApp Chat, Cart & AI has the higher average rating (5.0★ from 48 reviews) compared to Shopify Inbox (4.5★ from 5,813 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Should I choose Shopify Inbox or Reco: WhatsApp Chat, Cart & AI?
Reco: WhatsApp Chat, Cart & AI holds the higher average rating (5.0★ vs 4.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Which is faster to set up, Shopify Inbox or Reco: WhatsApp Chat, Cart & AI?
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Shopify Inbox has more published reviews to read for user-reported install experience (5,813 vs 48).
Which works better for small vs large Shopify App Store merchants?
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Shopify Inbox has 5,813 published reviews; Reco: WhatsApp Chat, Cart & AI has 48 published reviews. Compare plan limits and pricing tiers against your own volume.
Can I migrate data between Shopify Inbox and Reco: WhatsApp Chat, Cart & AI?
Migration support varies by app and category. Shopify Inbox and Reco: WhatsApp Chat, Cart & AI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Reco: WhatsApp Chat, Cart & AI" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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